Carrie Padilla

*** ******** ****, *********, ** *0534

303-***-****

abizce@r.postjobfree.com

Objective: To secure an account management position in a forward focused

sales and marketing organization which will utilize my strong communication

and interpersonal skills, proven analytics background and demonstrated

sales experience.

Professional Experience:

PROMOTECH, an inVentiv Health Company

Account Manager June 2006

- July 2010

. Manage and oversee key accounts to ensure all deliverables are met to

client expectations. Accountable for project performance; maintains

steady focus on project activity for the duration of the project to

enable easy recognition of successes and potential issues and to detect

trends.

. Review and approve reporting of monthly revenue numbers and forecasts.

Monitor project budgets accordingly to control costs and effectively &

proactively communicate changes/needs to client in a timely manner.

Estimates and negotiates contracts with new and existing clients.

. Develop and maintain positive client relationships in order to

anticipate needs and make proactive recommendations and decisions on

project parameters. Maintain steady focus on client's needs and

expectations and maintain accountability.

. Liaison between client and internal PROMOTECH departments. Effectively

communicate project details and scope of program to operational teams.

. Represent PROMOTECH in client and industry meetings.

. Responsible for developing and presenting business reviews and

recommendations to brand managers and executives for targeted business

growth.

. Participated in field preceptorship to gain knowledge and understanding

of the position of a pharmaceutical representative.

Account Coordinator Team Lead May

2005 - June 2006

. Training/mentoring/development of Account Coordinators in their first

six months of employment as well as longer term Account Coordinators in

need of additional development and communication training.

. Responsible for thorough and consistent training of the Account

Coordinator team for new system upgrades and changes, adherence to

applicable SOP's, assuring Account Coordinators are maintaining project

documentation and meeting client deliverables.

. Facilitated appropriate and detailed communication to Account Managers

and internal operations to meet customer objectives and identify better

solutions.

. Worked with Account Coordinators to monitor changes, out of scope

requests and notified Account Managers and Business Development to

update estimates based on changes and affect on operations.

. Created efficiencies that would decrease management time by 10 hours per

week on projects and help with client's budget constraints.

Account Coordinator October 2001 - September

2003

May 2004 - May

2005

. Collaborate with operational departments to ensure client deadlines are

met.

. Monitor scope of projects and identify, document, and facilitate changes

as necessary to meet client goals.

. Assist Account Manager to manage projects to completion within required

timeline and estimate.

Database Application Manager September

2003 - May 2004

. Worked with the internal teams to gain and understanding of the program

and then design a front end application to capture and manage all points

of data.

. Responsible for creation, generation, and analysis of custom reports.

. Completed full system validation for GMP/PDMA compliant applications

used for pharmaceutical sample distribution.

Support Solutions Specialist October 2000

- October 2001

. Provided inbound support service to physicians, patients, and/or

consumers.

. Recorded details of inquiries, comments, complaints. Direct any requests

or unresolved matters to designated resource for further handling.

. Completed outbound calls to physicians and provided product details,

sample request forms, as well as offered additional product literature

for review.

. Received completed sample request forms, data entered the information,

completed state license validation, and created orders.

Computer Skills: Proficient in Microsoft Office including Visio,

Publisher, Microsoft Project and CRM tool.

Additional Education:

. Business Writing & Grammar Skills - Rockhurst University Continuing

Education Center

. Adobe Acrobat - New Horizons Learning Centers

. Beginning Excel 2000 - New Horizons Learning Centers

. Intermediate Word 2000 - New Horizons Learning Centers

. Intermediate Excel 2000 - New Horizons Learning Centers

. Advanced Word 2000 - New Horizons Learning Centers

. Advanced Excel 2000 - New Horizons Learning Centers

. Managing Multiple Projects, Objectives and Deadlines - SkillPath

Seminars

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