Customer Service Sales

Jovahnn L. Tucker

* ******* ****** ? Euclid, Oh ? 216-***-**** home 216-***-**** cell

? abizbz@r.postjobfree.com

Targeting Entry Level Positions

. Graduate of Remington College with a strong academic background in IT

combined with excellent internship experience and a wealth of

knowledge in computer hardware and software

. Recognized by family and friends for technical troubleshooting skills

used to cost-effectively resolve some of their own challenging

technical issues.

. Quickly able to learn and master new technology; successful in both

personal and team directed settings; and proficient in a vast range of

computer hardware, languages, tools and testing methodologies.

Education

Remington College - Maple Hts, Oh, Associates Degree in Computer Science

4/03

A.S. in Internet Information Systems ? GPA: 3.7/4.0

Internships during my College Studies:

. Helpdesk Technician For American Greetings.com (2001 to 2002 ):

Provided networking/desktop support to customers concerning the

sending and receiving of e cards and issues with the AMG.com website.

Gained a wealth of knowledge concerning web applications and different

Microsoft Windows networking issues in providing IT support to

customers.

. Technical Adviser and Mentor for Boys and Girls Club (2002 to 2003):

In charge of the Computer room at the local Boys and Girls Club and

assisted members of the club with technical issues. Advised the

Operators of the club on any upgrading or installation of new

equipment. Used my Technical knowledge and skills to give courses to

the children ranging from ages 5-18 on the multitude of applications

computers and the Internet can be used for.

Technology Summary

Certifications: CompTIA A+ Hardware Certified 2007

Systems: Linux, Windows 9X/XP/Vista/7x, Mac OS

Languages: Visual Basic, SQL, HTML,CSS, C++, Java

Software: Ms Office, Lotus Notes, Open Office

Work Experience

GameStop - Willoughby, Oh

Game Advisor, (2009 to present) Assist customers with questions and

help advise on any electronic game purchases they have. Other

responsibilities include unpacking of stock, display of store front

and basic cashier duties.

Bank Of America- Beachwood, Oh

Customer Relationship Manager, (2007 to 2009) Strive to delight

customers in every interaction by assisting customers on the phone with

questions or issues regarding their credit card accounts. Required to

market and sell multiple Bank products, while taking into consideration the

customer's satisfaction and needs.

Selected Contributions:

. Top Sales Performer on my team Ranked #3 in my department on average

for the last 6 months of employment

. Earned Top Sales Representative for my department for the last

quarter of 2008

. Exceeded issue-resolution targets and achieved exemplary customer

satisfaction scores, consistently scoring between 95%-100% on all

calls (outperforming average of 90%) while maintain company call time

average of 2.17 minutes.

Electronic Merchant Systems - Independence, Oh

Team Lead/ Help Desk Representative, (2005 to 2007) Responsible for

assisting my fellow coworkers with any questions or issues that may arise

while helping or assisting a merchant. Assisted merchants with

troubleshooting of their credit card terminals and processing of all their

credit card sales. Basic Customer service related issues such as reviewing

statements with merchants, processing transactions, also ordering supplies

and upgrading of equipment.

Progressive Insurance - Highland Hills, Oh

Commercial Auto Insurance Salesman, (2003 to 2005) Responsible for advising

and implication of commercial auto insurance to customers in a call center

atmosphere.

Selected Contributions:

. Ranked in Top 5 for Cleveland in Commercial Auto Sales

. Sold over 2 million dollars in premium in insurance polices

. Licensed Property and Casualty Insurance Agent in the State of Ohio

References on Request

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