Customer Service Accounts Payable

Michelle R. Bullock

**** ******* ****

Woodbridge, VA 22193

PH: 571-***-**** Email: *******.********@*****.***

SUMMARY

Administrative professional with vast experience in Accounts Payable,

Accounts Receivable, and Customer Service. Possesses excellent problem

solving abilities, communication, organizational, and technical skills.

Work experience has been gained serving busy offices as well as call center

environments. Software experience includes: Microsoft Office, Deltek,

QuickBooks, Seibel, Lawson, Merlin, Empowered, and Q-floors.

WORK EXPERIENCE

VANGENT Riverview, FL

09/2009 - 03/2010

Medicare Claims Customer Service

. Compared and enrolled beneficiaries into Prescription Drug Plans and

Medicare Advantage Plans, including ordering Medicare cards and

Entitlement Letters.

. Maintained up to date knowledge of federal regulations, and polices as

they applied to Medicare.

. Provided subject matter expertise on Medicare coverage, overview of

Medicare Advantage Plans and performed referrals to Social Services if

needed.

. Provided primary and secondary insurance information on claims and

answered general questions and technical questions about benefits,

medical equipment and claims that were paid or denied.

Customer Service Rep

. Verified documents sent from car dealerships for processing refunds

for Cash for Clunkers program.

. Contacted Dealerships via e-mail and advised of errors on documents or

missing information needed in order to process the refunds.

. Approved refunds and checked for errors on processed refunds before

final phase for payment.

VERIZON COMMUNICATIONS Lakeland, FL 05/2008 -

08/2009

Credit and Collections Rep

. Collected on all delinquent accounts.

. Negotiated instant payments to reactivate service daily and set up

payment arrangements with posted checks and promise to pays.

. Provided general information on products, service and self serve

options.

. Received incoming and placed outgoing calls to delinquent account

holders for payments.

ACCOUNTEMPS Tampa, FL 12/2007 -

03/2008

Accounts Payable Clerk

. Achieved a daily production average of 200 invoices per day.

. Assisted PO Support by researching and resolving accounts payable

issues with vendors.

. Matched invoices to purchased orders and processed by using the Lawson

accounting program.

. Worked on special projects to resolve escalates issues with accounts

and members of management.

RAM ENTERPRISE Lakeland, FL

02/2003 - 12/2007

Administrative Assistant

. Communicated with Business Partners, and provided excellent customer

service in order to reconcile outstanding account balances using

approved collections techniques.

. Managed bank reconciliations and processed all payrolls for employers

and contractors.

. Prepared and processed all new employee job applications.

. Prepared and processed builders and commercial contracts.

. Processed and entered accounts payable and accounts receivables.

. Processed and delivered all deposits to bank.

. Received all incoming calls, email, mail and faxes daily.

. Scheduled customers' jobs and placed orders for supplies and flooring

orders.

SAFEWAY SELECT & MARKET PLACE BANK Maitland, FL 01/2001 -

02/2003

Operations Sales and Service Specialist

. Acted as a Liaison between bank call center and operations center.

. Fulfilled customer requests via Call Center or Pavilion through case

format.

. Maintained a 2-minute talk time and met the 180 second average hold

time on a daily basis.

. Prepared and issued cashier's checks.

. Prospected and generated sales leads on a daily basis.

. Updated customer personal information file (e.g.; add changes, joined

accounts, added beneficiaries and power of attorneys to accounts, and

updates employment and salary information).

EDUCATION

Lake Gibson High School

Diploma in General Studies

References available upon request

Contact this candidate