Customer Service Human Resource

Sylvia Balleza

**** *. ***** ******

San Antonio, TX 78210

Home: 210-***-**** Cell: 210-***-****

Professional Experience:

Self -motivated bilingual professional, demonstrated achiever who thrives

on challenges and is always eager to improve productivity environment in

the following but not limited: Data entry specialist processor with

knowledge in coding invoices, billing, collections, etc. am analytical,

dependable and detail oriented with strong communication and organizational

skills. Proficient in computer skills, Windows and Windows-based programs

including knowledge of Microsoft Word, Excel programs, computer experience

environment. Administrative /Human Resource/Accounting/Public Relations

skills and knowledge. Competent use and knowledge of multi-line phone and

intercom system. Data entry 10,000 key strokes. typing 50 wpm with

accuracy.

ACS: CURRENT

06/2010-Current

Currently employed duties include but not limited to accounting processor,

data enter payments electronically, by check, money order etc. research

incoming payments to determine which accounts to apply them to. Research

payment when there is an uncertainty or discrepancy regarding which account

to apply the payment to when the client has more than one case, or cause

claim researching the court documents for proper posting. Heavy data entry.

Researching and posting of payments daily. ACH, EFT, and wire processing,

source coding, double key, verification queue, rejecting payments for

improper information which can not be applied to account, template, roping

and zoning of multiple payments sent by employers, and various other duties

as required. (I am searching for a full time career with advancement

within, this is a part time position and the company does not promote to

full time).

MVB Construction

06/2009-Current as needed

Duties performed but not limited: Answer phone, customer service, heavy

data entry, coding invoices for billing purposes, accounts receivables,

open mail, and distribute to proper personnel, public relations, travel to

job sites to pick up employees time sheets, update clients, and employees

data in system with attention to detail. Public Relation, meet with

vendors, collect payment from vendors. order supplies, and various

Administrative/ Accounting duties as required with skills, with extensive

knowledge Excel, Word, Microsoft computer literate. (This is a temp part

time on call position, and I am searching for full time permanent position)

The News Group

07/2008-01/2009

Position: Accounting/Administrative/Customer Service

Duties performed: Accounting, Customer Relations, record keeping, heavy

data entry, coding invoices for billing, and collections, answer phones,

weekly closing reports, scan, fax, statements, and invoices to clients as

required on a daily basis. Update Clients information in system for proper

billing, heavy research on discrepancies with billing, returns. Enter

correction in system as required. Mail and or scan weekly statements to

clients as required. . Assist clients with complaints with issues on,

billing concerns, delivery concerns, faxing Invoices and or any backup to

Client as requested. Create Spread sheet for Clients with past due

invoices, short paid invoices for collections, meet collection quotas per

supervisor. Attention to detail, and with various administrative,

accounting duties daily.(Laid Off)

International Pastry & Provisions

Jul-2007-Jul-2008

Position: Office Supervisor

Duties performed: Administration, Purchasing, Inventory Control of

products, Peach Tree, Accounting, Human Resource, payroll biweekly, input

hrs for employees hrly, and salary, Interview new employees, assists

employees with health insurance claims, provide package for new employees,

update employees data in system, copy and scan documents as needed for

employee file, etc. Administrative, AP/AR, Collections, run checks, daily

deposits. customer relations, record keeping, heavy data entry, coding

invoices for billing daily, collections, answer phones, weekly closing.

Duties included but not limited to file, scan documents, fax, code

invoices, statements, update clients information into in house system. Run

reports daily as required for management. Mail and or scan weekly

Statements to Clients. Input data for travel expenses, product lines and

customer data, including updating cost, and selling prices. Confirm pricing

information with vendor if discrepancy on cost. Create purchase orders and

sales orders daily as needed. Submit POs to receiving dock, and or

Shipping. Compare PO to Invoice to assure proper billing. Load, unload,

stage, and inspect heavy lifting and various other duties as required.

(Company moved to Dallas)

La Quinta Corporation

10/2004- 01/2007

Position: Accounting Analyst

Duties performed: Billing, Coding, Heavy Data Entry, typing, faxing,

contracts, end of month procedures, Run reports daily, set up contracts,

agreements, customer relations, process billing, coding, create invoices,

print invoices to mail packages to clients monthly, update client

information, answer phone, assist clients with any questions or concerns on

there billing, spreadsheets, compose emails for over 100 clients to email

Fees Monthly, and various other Accounting Duties as required. People Soft,

Peach Tree, Micro Soft Word, Out Look, Excel, Lucent phone system, and

various other programs such as system environments, links, etc. (Company

was bought out Layoff of 100% of the employees)

Alderwoods

06/2003-06/2005

Position: Administrative/Human Resource/Accounting

Duties performed: Human Resource, AR Supervisor: Duties include all

aspect's of Human Resource, ADP, Edit hrs, Insurance, Employee Relation's,

Coding Invoices, Billing, Heavy Data Entry, 401k, W4, W2, I9, updated

employees files, submitted data for new hires for approval, Etym. duties

and all aspect of Human Resource. Other duties included: Spread Sheets, run

reports for Management, as requested. Assisted with RMS, CMS, setting up

new accounts, quoting prices, and scheduling pickups. Accounting: A/P, A/R,

collection's, assisted operation supervisor's with the daily

administrative. Performed Customer Service, PBX. Used various applications

as: MS, Office, Word, Excel, Windows, AS400, and create Spread Sheet,

various Bars w/formulas. Assist with end of month reports, etc. (Company

bought out, hrs, and pay cut)

Health Care Self Employed Contract: En Su Casa

06/2003-07/2003 San Antonio, Texas 78210

Home health care, vitals, billing, coding, run errands for clients, public

relations, Various duties included: Administrative, Human Resource, Heavy

Data Entry, Accounting, Collections, CSR, all aspects in these fields but

not limited

Allied Waste/BFI

07/2002-08/2003

Position: Human Resource/Administrative/Employee Relations

DUTIES: Human Resource, AR Supervisor: Duties include all aspect's of Human

Resource, ADP, edit hours, insurance, employee relation's, heavy data

entry, coding, billing, invoicing, collections, 401k, W4, W2, I9, updated

employees files, submitted data for new hires for approval, Etym. duties

and all aspect of human resource. Other duties included: spread sheets, run

reports for management, as requested. Assisted with RMS, CMS, setting up

new accounts, quoting prices, and scheduling pickups. Accounting: A/P, A/R,

assisted Operation Supervisor's with their Administrative. Performed

customer service, PBX. Used various applications as: MS, Office, Word,

Excel, Windows, AS400, and created spread sheets, various bars/formulas.

Assisted with end of month reports. (Company bought out)

Bilingual References upon request

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