Customer Service Project Manager
Resume:
Qualifications & Experience:
Teaching, Training and Program Management
. Instructor for high school, university and college undergraduate
and graduate courses in educational technology, business education,
and human development.
. Organized, facilitated, and conducted a series of statewide and
regional educational after-school programs, youth science,
engineering and technology summer camps, adult volunteer trainings
and workshops.
. Curriculum development, instructional design, research evaluation,
and training associated with implementation of educational computer
technology, computer-based training, and multimedia associated with
National Science Foundation (NSF) funded training grants.
. Management of grant-funded project developing computer-based
training for state-sponsored social services programs.
. Setup, install and trouble-shoot PC and Macintosh computers,
networks and printer; purchasing liaison between technology vendors
and department, hardware and software evaluation, installation and
troubleshooting.
. Coordination, recruit and training of adults volunteer in social
service and educational activities, and local senior advocacy
programs.
. Coordinated, processed and recorded information on University's
colleges and departmental Affirmative Action reports and employment
procedures.
. Conducted community education, outreach and legislative advocacy
workshops & programs.
. Facilitate job training and recreational programs for
developmentally-disabled adults in community-based and workshop
programs.
. Coordination of an in-home care referral service for elderly
citizens in a six-county region.
. Provided individual and family counseling and referrals to local
agencies and organizations.
. Implementation and design of system-wide patient care tracking
system for a hospital clinical database repository, including
computer system daily operations - control, application parameters,
file conversations, menus, operational procedures, and staff
training.
Communications
. Developed and implemented marketing plans for youth summer camps,
educational programs, and a health services referral program.
. Review and editing professional research articles, conference
presentations, and journals.
. Edit and produce supporting graphics and photos, and journal
layout; Maintained professional organization's membership and
subscription mail listings.
. Contracted and scheduled professional journal's production with
local printing vendor.
. News and feature writer for a daily University newspaper
(circulation 14,000).
. Photographer/Photo Editor - assigned story ideas to photographers
and reporters;
Processed color and black & white film and photographs; produced
key news, feature and sports photos, photo essays and
illustrations.
. Scheduling and production of in-house printing, pre-press and
bindery activities; Servicing and maintaining printing, bindery and
pre-press equipment
. Inventory control, customer service, and the management/training of
student workers.
. Pre-press layout artist and camera prep of camera ready art and
copy.
. Coordination of video production and editing for multimedia
training productions.
Education
Kansas State University Masters of Science Secondary Education
/ Educational Computing,
Manhattan, Kansas 1996 Design & Telecommunications
Kansas State University Bachelor of Science Human Ecology &
Mass Communications
Manhattan, Kansas 1990 / Family & Child Development
and Journalism
Emporia State University Bachelor of Science Industrial
Education and Social Sciences
Emporia, Kansas 1983
Current Position
FACTS Grant & Aid, Customer Service Representative
(1/10- Present)
Nelnet Business Solutions,
Lincoln, Nebraska
Professional Experience - Teaching, Training and Program Management
4-H Youth Development, 4-H Informal Science
(2/07 - 8/09)
Cooperative Extension Service, Program Manager
University of Nebraska - Lincoln,
Lincoln, Nebraska
Seven Dolors Catholic Church, Pastoral Assist./
(10/02 - 7/07)
Manhattan, Kansas Coordinator, Ministry of Care
Department of Computer & Instructor / Graduate
(01/03 -9/05)
Information Science, College of Engineering, Teaching Assistant
Kansas State University,
Manhattan, Kansas.
KSU Upward Bound, Math & Instructor
(6/02-7/02)
Science Program,
Manhattan, Kansas
Business Education & Technology, Adjunct Faculty /
Instructor (1/98 - 12/02)
Continuing Education Program,
Manhattan Area Technical College,
Manhattan, Kansas
Department of Foundations & Graduate Teaching
Assistant (7/98 - 7/99)
Adult Education,
College of Education,
Kansas State University
Manhattan, Kansas
Business & Technology Division, Adjunct Faculty
(8/97 - 1/98)
Butler County Community College
El Dorado, Kansas
Clinical Information System, Project Manager
(7/95 -1/96)
Community Hospital - Onaga,
CommunityHealthcare Systems, Inc.,
Onaga, Kansas
Kansas Rural Child Welfare Project, Project Coordinator
(2/92 - 7/95)
Department of Special Education,
College of Education,
Kansas State University,
Manhattan, Kansas.
Affirmative Action Office, Office Specialist
(9/91-2/92)
Kansas State University,
Manhattan, Kansas
Department of Human Development Group Facilitator
(8/88-12/88)
& Family Studies, College of Human Ecology,
Kansas State University,
Manhattan, Kansas
COF Training Services, Inc., Trainer
(4/86-10/86)
Ottawa, Kansas.
Mid-America Council on Aging, Assistant Director of
(9/84-10/85)
Area Agency on Aging, Community Services
Ottawa, Kansas
Professional Experience/ Communications
Department of Foundations Graduate Research
Assistant (7/97 - 7/99)
& Adult Education, College of Education, / Editorial Assistant,
Journal of
Kansas State University, Visual Literacy (JVL).
Manhattan, Kansas.
Kansas State Collegian, Staff Writer/Reporter
(8/88 - 10/89)
Kansas State University,
Manhattan, Kansas
Central Printing Services, Graphic Artist / Press
Operator (1/83-9/84)
Ottawa University,
Ottawa Kansas
ESU Bulletin, Photo Editor/ Photographer
(8/80 - 12/81)
Emporia State University,
Emporia, Kansas
Additional Skills
Teaching and Training:
. Developed curriculum in Robotics, Internet use, web page design and
production, audio and video script writing, production and editing,
project planning, and desktop publishing.
. Consulted, evaluated, and demonstrated the use of multimedia, distance-
education, internet and computer hardware, software, and audio-visual
equipment and techniques for in-service training.
. Taught transferable vocational and professional skills in the areas of
computers, internet, multimedia, videography, photography, graphic
arts, and desktop publishing.
. Trained and counseled others to troubleshoot, problem solve and act in
their own behalf;
. Facilitated training to groups of in-home care providers and volunteer
caregivers.
Management:
. Worked with diverse populations - youth, adults, seniors, and minority
groups.
. Responsible for leadership & training presentations to groups -
traditional and on-line.
. Conducted interviewing skills training and counseling to undergraduate
and graduate students.
. Coordinated and facilitated group dynamics in educational and informal
training activities.
Communications:
. Developed and presented multimedia presentations and papers for
professional conferences,
meetings, and workshops.
. Designed and produced visual displays and multimedia presentations,
including videotaping and editing of training programs and workshops.
. Designed and coordinated schedules for training workshops, retreats
and summer camps.
. Photographed, reported and edited for educational journals,
newspapers, magazines and agency newsletters.
. Prepared news releases, and layouts for brochures, catalogs,
newsletters, newspaper and magazine.
. Planned, produced, edited and published journals, newsletters,
brochures, newsletters, photo essays and alumni magazines.
Courses Taught
? Introduction to Robotics for Teachers ? Web Page Design ?
Instructional Television
? Introduction to Internet ? Designing Web Pages
? Introduction to Computers ? Desktop Publishing
Computer Applications/Software:
. PC/Windows Lego -RIS & NXT MS Office Suite Adobe Acrobat /
Distiller
95/98/2000/XP/ RoboLab WordPerfect Office Corel Draw
Vista ML-CAD PageMaker Adobe Creative Suite
. Macintosh - MS Office Suite PageMaker FileMaker Pro
QuarkXPress Adobe Creative Suite Adobe Acrobat /
Distiller
Toast-CD Astound iMovie/iDVD
HyperStudio RoboLab Lego - NXT
. Online/Internet/ BlackBoard Fireworks DreamWeaver
Multimedia - WebCT PageMill Adobe Connect
Moodle Director Google Groups
. Curriculum Vita and selected listing of Professional Presentations,
Workshops, and Publications
are available upon request.000
. Additional contact information: Cell phone number: 402-***-****
[pic]
REFERENCES
Dr. Kathleen Lodl
Assistant Dean
University of Nebraska-Lincoln Extension
Institute of Agriculture & Natural Resources
Administration
211 Agricultural Hall, 3550 SE Campus Loop
Lincoln, NE 68583-0703
Email: abiz9n@r.postjobfree.com
Dr. Brad Barker
Assistant Professor
4-H Youth Development
University of Nebraska-Lincoln
114 Agricultural Hall,
Lincoln, NE 68583-0700
Email: abiz9n@r.postjobfree.com
Dr. John Staver
Co-Director of CRESME
Interim Director of I-STEM
Department of Curriculum & Instruction
Beering Hall of Liberal Arts and Education
Room 4108
Purdue University
100 North University Street
West Lafayette, IN 47907
Office Phone: 765-***-****
C&I Dept. Phone: 765-***-****
E-mail: abiz9n@r.postjobfree.com
Dr. Duane M. Dunn
President
Seward County Community College
P.O. Box 1137
Liberal, KS 67905-1137
E-Mail: abiz9n@r.postjobfree.com
Dr. Blake Flanders
Vice President
Workforce Development
Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, Kansas 66612
Email: abiz9n@r.postjobfree.com
Dr. Michael Holen
Dean / Professor
College of Education
006 Bluemont Hall, 1100 Mid Campus Drive
Kansas State University, Manhattan, KS 66506
E-mail: abiz9n@r.postjobfree.com
Dr. Mitch Neilsen
Associate Professor
Department of Computing & Information Science
College of Engineering
234 Nichols Hall
Kansas State University, Manhattan, KS 66506
E-mail: abiz9n@r.postjobfree.com
Dr. Charles Rankin
Director / Professor
Midwest Equity Assistance Center
401 Bluemont Hall, 1100 Mid Campus Drive
Kansas State University, Manhattan, KS 66506
E-Mail: abiz9n@r.postjobfree.com
Rev. Joseph Popelka
Pastor
Seven Dolors Catholic Church
731 Pierre Street
Manhattan, KS 66502
Email: abiz9n@r.postjobfree.com
Rev. Larry Grennan
Pastor
[pic hQC h"hQC h"h<~^h F5?CJOJQJ\?^JSts. Peter & Paul Catholic Church
730 Court St.
Clay Center, KS 67432
Email: abiz9n@r.postjobfree.com
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