Customer Service Manager
Resume:
Columbus, Ohio *****
***********@****.***
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Objective: Where my communication, creativity, drive and
determination combined with my organizational skills
and eye for detail will result in increased client
and office satisfaction.
Education Diploma in Legal Administration
Program Completed 2005
Bradford School Columbus, Ohio
Skills Microsoft Office, Lotus Notes, Juris Billing System, Goldmine
Database Management, Adobe Acrobat, AS400 Billing
System, Typing 67 wpm, Legal Billing
Course Work Document Formatting Electronic Spreadsheets
Document Production Microsoft Office 2003-2010
Database Management Computer Literacy
Experience Office Manager
Current E. Darren McNeal Law Offices
Columbus, OH
Design and oversee daily office operations such as
client meetings, scheduling and billing
Invoice clients and send out bills according to
monthly time accumulation
Schedule & attend meetings and interviews with real
estate developers and other industry professionals
Process client payments. Record keeping for monthly
billing reports
Draft and sent letters to clients regarding court
dates and maintain contact with opposing counsel
during cases.
Develop systems and methods to attract new business
and stay up to date with changing technology
Creation of marketing materials for clients to become
aware of new business news
Creation of professional business and client
documents
Work with past due client billing accounts and set up
collection schedules
Receptionist
April 2006-September 2008 Campbell Hornbeck, LLC Columbus,
Ohio
Opened & closed multiple client files in various types of law
Answered calls on a nine line telephone system and routed calls
between eight attorneys and staff
Ordered and maintained daily office supplies
Assisted with daily office needs such as faxing, copying, scanning,
email and document production
Sorted and distributed office mail and incoming packages
Greeted a wide variety of clients including athletes
from pro sports arenas and corporate executives
Maintained daily office appearance
Provided general supervisor support including errands and scheduling
meetings
Sent press releases for immediate local advertising for professional
and prospective athletes
Entered daily time sheets into Juris Billing System and sent monthly
client invoices
Maintained legal publications including tax law,
employment law and Litigation
Supply & Invoice Manager/Accounts Payable
2005 - 2006 ABB, Inc. Westerville, Ohio
Researched company's invoicing system to send
immediate payments and proofs of deliveries to
corporate executives for $40K worth of unpaid supply
invoices
Packaged and sent invoices to all ABB, Inc. North
American Accounts Payable locations
Worked with several office supply corporations in
scheduling conference calls for invoice and payment
updates
Contacted different companies in Information Software
Technology throughout North America to track $400K
worth of leased PC equipment for end users
Answered multi-line telephones
Accounts Receivable
2008 - 2009 R.G. Barry Corporation
Pickerington, Ohio
Contacted several companies throughout America
regarding payment for past due accounts
Worked directly with Director of Credit for customer
account payment solutions
Assisted customers in regards to payment plan
arrangements and follow-up phone calls
Worked with AS400 system for account balancing,
payment processing, order tracking and account
updates
Assisted Director with the placement of past due
accounts to collection agencies
Worked with Customer Service for customer issue
resolutions
Maintained daily calendar regarding scheduled payment
arrangements
Assisted in issuing account credits to customers
involving shipment issues
Organizations Executive Assistant
Current Abundant Love Tabernacle, Inc.
Columbus, Ohio
Assist with daily needs such as faxing, copying,
database management, supply ordering and events
Design custom publications including newsletters,
cookbooks, flyers, invitations, bookmarks, and
certificates
Creative writing submissions for custom publications
& announcements
Ashley Crowler
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