Manager Medical

Nancy F. Suarez

**** *. ************ ***., ***. *315, Tampa, FL 33614 ( 813-***-****

Administrative professional with expertise in medical, legal and property

management environments

o Thrive in fast-paced team environments

o Reputation for attention to detail, efficiency and dependability

o Bilingual - speak, read and write Spanish

o Learn new software and systems quickly, keyboard 55WPM

o Excellent problem solver that works well with customers

CAREER HISTORY

Scheduler - Prado Vision and Lasik Center, Tampa, FL

09/2007 - 07/2009

Managed physician's appointment schedules daily; prepared new patient

charts; obtained new patient demographics and verified insurance benefits;

maintained and updated current insurance contract lists; served as liaison

between technical, administrative and medical records staff; acted as

interpreter for Spanish speaking patients.

Accomplishments: Increased productivity and improved patient

communication and satisfaction by acting as Spanish interpreter for

patients, clients and vendors

Scheduler Patient Services - Guggino Family Eye Center, Tampa, FL

06/2005 - 05/2007

Coordinated and maintained appointment schedules for six doctors and one

clinical esthetician; managed patient insurance information; maintained

contracted insurance files; obtained and processed patient information;

assisted as interpreter for physicians, surgery counselor, and office

staff for Spanish speaking patients and clients.

Accomplishments: Worked as a team between technical and medical staff

to provide rapid response to patient/client concerns by developing

tracking procedures to ensure accuracy, catch errors and guarantee timely

follow-up of patient concerns and/or questions

Office and Production Assistant

Klein, Bury, Reif, Applebaum and Associates (US Legal), Tampa, FL

01/1999 - 05/2005

Received and posted legal depositions for lawyers and legal

representatives; coordinated and organized locations and services

requested by clients; assisted in assigning court reporters daily job

assignments; managed office email; produced and prepared transcripts,

coordinated the packing and shipping of transcripts and legal documents

and exhibits; acted as Office Manager when necessary.

Accomplishments: Created a more efficient work environment by

developing a work process checklist and proofreading standard which

improved accuracy of reports and scheduling and increased client

satisfaction

General Manager Assistant - CTA River Apartments, Tampa, FL

10/1984 - 02/1997

Acted as the assistant to the General Manager for a sixteen-story HUD

Section 8 Housing development for seniors; worked closely with tenants to

resolve complex eligibility concerns; obtained tenant financial data to

process for residency;; maintained waiting lists for available apartments;

oversaw and verified the financial, insurance and medical data compiled

for annual reports for lease renewals; resolved tenant issues and concerns

regarding maintenance, rent and housing issues; organized facility parties

and events; assisted tenants in obtaining public assistance and community

services; received and processed rent payments.

Accomplishments: Resolved complicated eligibility concerns for

residents; increased communication between residents and families by

assisting in the preparation and submitting of annual recertification

data; worked as part of a team promoting the excellent community

environment at CTA River Apartments through planned activities and events

EDUCATION & PROFESSIONAL DEVELOPMENT

Hillsborough High School; Medical Manager Application Software; Citrix

Software; Keyboard 55 wpm; HUD Section 8 Housing Rules and Regulations and

HUD Software, HIPPA laws and regulations

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