Jennifer Rivera

**** ******** **

Jacksonville, FL, 32211

E-mail: abiz5k@r.postjobfree.com

904-***-****

Objective

A position in Customer Service that makes full use of my background and

experience with special interest in assisting bilingual customers.

Experience

06/2009-8/2010 Jacksonville Provider Services Jacksonville, Florida

Medical Billing Agent

Responsible for collecting, posting and managing account payments, submitting

paper and electronic claims and following up with insurance companies. Answer

questions from patients, clerical staff and insurance companies.

02/2007~ 02/2008 Incomm Inc. Jacksonville, Florida

Bilingual Customer Service Representative:

Provided a high level of customer service based on outstanding communication

skills, assisted customers in activating credit cards, provided customer’s account

balance, data entry and assisted bilingual customers on a daily basis.

07/2005~ 04/2007 Wal Mart Jacksonville, Florida

Stock Clerk:

Replenishing shelves, inventory control, performed cash register transactions

during peak hours, managed self-checkout department and assisted bilingual

customers daily.

01/2004~ 06/2005 Bookstore & Music Center El Shaddai Jacksonville, Florida

Store Manager:

Directed customer relations, sales promotions, supplies ordering and equipment

maintenance. Hired, trained and scheduled staff. Monitored employee

performance, making recommendations for skill development, additional

responsibility, promotion, or dismissal.

Education

6/2010~present University of Phoenix Jacksonville, Florida

Associate Degree

Healthcare Administration

03/2004~ 12/2004 Sanford Brown Institute Jacksonville, Florida

Medical Assistant:

900 Hours Medical Assisting Program

GPA 3.44

08/1999~ 05/2002 Berwind High School San Juan, Puerto Rico

GPA 2.55

Skills

Microsoft Excel

Microsoft Word

Effectively communicate with Spanish and English speaking customers.

Skill in answering a telephone in a pleasant and helpful manner.

Well organized and detail-oriented.

References available upon request.

Contact this candidate