Manager Real Estate

Melissa A. Bell

**** ****** ***** ****, **** Mill, SC 29707 . 704-776-

**** . abiz4f@r.postjobfree.com

OBJECTIVE

Motivated professional seeking long term employment with a company that

offers room for advancement. I

am a dedicated and technically skilled business professional with a

versatile administrative support skill set

developed through experience as an operations manager, marketing agent,

administrative assistant and

customer service experience.

EXPERIENCE

Elder Broach Properties, Inc. November 2001 to December 2009

Operations Manager

Charlotte, NC

Repeatedly promoted during 8-year tenure from with Elder Broach

Properties from marketing agent, personal assistant to operations

manager. This experience culminated in current responsibility for

coordinating all office functions and supervising a team of six to ten

office staff at any given time.

Accounting- All accounting aspects including owner/vendor check

distribution, vendor checks, posting rental payments, accounts

receivable, accounts payable, General Journal/ General ledger

adjustments, petty cash, monthly reconciliation reports for 2

separate companies with multiple accounts. Record keeping and files

for over 500 individual properties and owners.

Front Desk/Receptionist- Answering 8 line phone, assisting walk in

clients, accepting payments, inventory/ordering office supplies,

taking messages, customer complaints.

Maintenance- Taking maintenance requests, vendor and tenant

coordinating, vendor bids/proposals and property turns. Vendor

screening, scheduling, contracts, utilities and vendor payments.

Follow

up with completed vendor work.

Marketing- answering all incoming marketing calls (150 calls per

day in busy season) as well as qualify applicants. Verifying

applications once submitted including running criminal & credit

checks.

Experience with the Section 8 program. Handled customer/client

complaints, rental verifications &

filing court papers.

Human Resources- Helped develop all current department policy and

procedures as it relates to the day to day operations of company.

Facilitated all office functions, including HR and payroll &

benefits for all employees, profit sharing, 401 K, health insurance

& dental insurance.

Office Systems- Assisted with computer trouble shooting, IT support

for off site IT company,

upgraded software as needed. Set up all new office equipment

phones, computers and email for all employees.

Personal Assistant- Scheduling appointments/calendar management,

accepting/returning phone calls, research, develop and produce

reports as required, assisting with personal errands.

First Metropolitan Mortgage November 2000 to November 2001

Personal Assistant/Accounting Manager

Charlotte, NC

Performing and coordinating the office's administrative activities and

storing, retrieving, and integrating information for dissemination to

staff and clients.

Personal Assistant

Accepting/returning phone calls, research, develop and produce

reports as required, assisting with personal errands.

Coordinated heavy travel plans, flight, hotel and car arrangements

as well as trade show setup and arrangements.

Plan and schedule meetings and appointments; organize and maintain

paper and electronic files

Manage projects; conduct research

Negotiate with vendors, maintain and examine leased equipment,

purchase supplies, manage stockroom & retrieve data from various

sources.

Assisted in house loan agents with loan document preparation and

execution

Uses discretion with confidential information

Provides phone coverage where applicable, sorting incoming mail &

responding to outside suppliers/consultants requests for information

Formats presentations, and assists in the development of communication

material

Accurately submits reports and updates information in an organized

manner to the organization databases.

Provides assistance on special projects and assists in preparation of

information on a daily basis.

Also responsible for providing general office support for the

organization by:

Maintain office equipment (i.e. copier, facsimile machine, printers)

and order additional equipment

(i.e. laptops, telephones, personal printers) as needed

Submits invoices/check requests to Accounting department, ensuring

proper expense accounting and processing

Orders and maintains office supplies

Accounting Manager

Individual loan agent check distribution, vendor checks, corporate

bills

Accounts receivable & accounts payable

General Journal/ General ledger adjustments, monthly reconciliation

reports.

Record keeping and files for all loans which were processed

Submitting reports to the home office on a monthly basis

Payroll, taxes and insurance for all corporate employees.

Homes and Land of Metro Charlotte March 2000 to November 2000

Account Executive/Sales

Charlotte, NC

Selling advertising to real estate firms and individual agents as well as

assisted with ad copy and the advertising layout.

Maintain relationships with agents and brokers in the real estate

industry

Assisted with layout copy proof reading of the book during production

Delivery of over 650 books monthly to real estate offices in the

northern corridor of Mecklenburg

County.

Summit Properties January 1998 to March 2000

Community Manager/Assistant Manager

Charlotte, NC

Summit Touchstone- August 1999 - March 2000

Community Manager

Duties include day to day managerial activities as well as accounting,

posting rents, budgeting process

Monthly ledgers and statements, marketing and leasing of the property,

handling evictions, scheduling apartment turns.

Setting and meeting occupancy and economic goals and budgeting.

Summit Hollow- January 1998 - August 1999

Assistant Manager/Leasing Consultant

Showing & leasing apartments, processing applications, various month-

end reporting, posting rental payments, filing & handling evictions,

preparing yearly budgets, scheduling work for apartment

turns, working closely with residents, vendors, staff and property

manager.

Showed prospects on tours of the community, processing the

applications, rental verifications, leasing of apartments on sister

properties.

Marketing of community with signs, advertising, community events.

Lease renewals & resident retention by scheduling community functions

& parties.

Accounting, preparing & finalizing budgets, account adjustments,

paying bills, posting rents.

Schedule turnkey, contracts, vendor relations and various reports.

Fourth Ward Square Apartments July 1997 to January 1998

Leasing Consultant/Assistant Manager

Charlotte, NC

Leasing Apartments

Handling rent payments and bank deposits

Marketing of Uptown property

Planning social tenant events

Working closely with the property owner's as well as assisting with

sister properties when needed.

St. Andrews Pointe Apartments November 1996 to July 1997

Leasing Consultant

Columbia, SC

Leasing of tax credit/HUD community. Leasing and maintaining community

appearance and occupancy goals

as well as assisting other community staff when needed.

Leasing HUD/Tax credit apartments

Verifying applications and preparing lease agreements

Bank deposits

Processing evictions

Marketing of the property and day to day contact with vendors and

tenants.

Marriott Hotels June 1996 to September 1996

Front Desk Clerk

Syracuse, NY

Assists our guests efficiently, courteously and professionally in all Front

Desk related functions. Performs to maintain a high standard of service and

hospitality at all times.

Guest registration, room assignment and check-out procedures.

Ensure that group arrival, registration and check-out specifications

and needs are executed.

Assist guest with knowledge of local area, attractions and events.

Provides courteous guest service

Maintains order and cleanliness at the front desk.

Handles guest accounts

Processes reservation and cancellation requests

Covering the PBX switchboard as needed

Homewood Suites Hotel May 1995 to April 1996

Front Desk Attendant

Liverpool, NY

Assists guests in all front desk related functions. Performs to maintain a

high standard of service and hospitality at all times.

Manage the front desk operation including guest registration, room

assignment and check-out procedures.

Ensure that group arrival, registration and check-out specifications

and needs are executed; assisted other departments to ensure execution

of special requests.

Perform scheduled system checks and daily reporting functions.

Maintain current knowledge of local area, attractions and events.

Courteous guest service

Maintains order and cleanliness at the front desk.

Handles guest accounts

Operates the telephone console

Processes reservation and cancellation requests

Assisting the breakfast room attendant as needed

EDUCATION

Excelsior College

Business Management Business GPA: 4.0

Albany, NY

2012

Mingle School of Real Estate

NC/SC Real Estate License Broker

Charlotte, NC

Licensed Realtor- March 2000

Licensed Broker- January 2007

Apartment Association

CAM Certified

Charlotte, NC

2000

1998

G. Ray Bodley

High School Diploma GPA: 3.6

Fulton, NY

1995

KNOWLEDGE BASE

Well versed in Windows 95, 98, 2000, 2007, Excel, Publisher, MLS,

Quickbooks Premier, Outlook and ACT. Tenant Pro for property management

and AMSI.

REFERENCES

Available upon request

Contact this candidate