Customer Service Assistant
Resume:
Cherisa Blalark
Rockford, Illinois 224-***-****
OBJECTIVE I am a dynamic self motivated individual with years of reliable work experience looking for an
organization with professionalism and growth opportunities.
HISTORY
Lending Solutions Inc. (2008 2009) Worldwide lending company for various credit unions.
GC Services Collections Rep (2006 2008) Collection Agency for the Illinois Department of
Revenue.
JP Morgan Chase – Operations Clerk (2006 2005) – Industry leading credit card and financial
service organization.
Best Buy – Customer Service (2003 2005) – Electronic retail giant specializing in low cost high
end consumer electronics and media.
Apostolic Christian Rest Haven – CNA (2003 2002) – Elderly healthcare and assisted living
facility.
Sears Cashier (2002 2000) – Retail giant, specializing in home improvement, clothing and
consumer goods.
EXPERIENCE
Lending Solutions Inc Debt Management Associate Elgin, IL
Assigned to work a queue of accounts for Electro Savings Credit Union in St. Louis, Mo.
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Collected on past due mortgage, auto, secured loans and credit cards delinquent up to
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120 days.
Made a total of 120 outbound calls per day.
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Communicated with the main branch bank in St. Louis via email.
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Helped members to complete payments and payment arrangements to bring their loans
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current.
Placed accounts over 120 days delinquent in repossession and foreclosure stage .
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Used Internet sites for skip tracing and locating members.
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Responsible for updating all members change of address, work and phone numbers.
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Received two consecutive bonuses for excellent work.
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GC Services Collections Rep Elgin, IL
Collected on debtors past due state tax debts up to 20 years old.
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Made a total of 100 125 inbound/outbound calls per day.
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Responsible for setting debtors up on payment arrangements and clearing their debt.
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Used numerous internet sites to skip trace and search for unreachable debtors.
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In charge of processing all forms for wage garnishment for debtors.
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Took payments over phone using an online check payment system.
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JP Morgan Chase – Operations Clerk – Elgin, IL
Received customer payments and correspondence.
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Open sorted and coded over a thousand pieces of mail an hour (there was a 500 piece per
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hour minimum).
Used bank programs on computer to correspond with customer concerning payment or
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posting problems as well as internal corporate communications.
Received special recognition reward for processing over 25,000 pieces of correspondence in
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one month.
Worked a flexible shift on a daily basis to ensure a consistent flow of mail and timely
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response to customer request.
Responsible for payment disputes and monthly financial transactions for customers.
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Best Buy – Customer Service – West Dundee, IL
Worked at the customer service counter to assist customer with returns, exchanges,
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complaints and other customer needs.
Directed, assisted and worked hand in hand with the floor staff to provide the customers with
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timely and complete assistance.
Dealt with difficult customers as well as emergency situations to provide customer first
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solutions to promote corporate image.
Balanced books and budgeted costs as associated with the operation of the service desk.
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Worked with the central office as well as other retail outlets including district and regional
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retail services.
Christian Rest Haven – Certified Nursing Assistant – Elgin, IL
Licensed Certified Nursing Assistant with the State of Illinois.
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Solely responsible for at least 5 residents a night for their individual care, professional needs and requirements.
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Used a computer to track, chart and control patient schedules, medication and special needs.
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Communicated with four other Nursing Assistants to provide balanced healthcare and unified assistance.
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Sears – Cashier – West Dundee, IL
Greeted customers and performed payment transactions.
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Operated digital register and performed basic computer skills to maintain good customer service and accurate retail
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transactions.
Managed retail floor to maintain neat appearance as well as insuring accurate product display and placement.
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