Training Customer Service
Resume:
WILLIE AUSTIN
Clarksville, TN 37042
Home: 270-***-****
abiz3d@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over 19 years of Operations Management (S3) experience and Air Traffic Controllers work
under great stress. Advised leadership and overseeing on all operations, training, over 1,000 air
missions, 500 TDY and 900 schools for 2,000 personnel; developed Standard Operation
Procedures (SOP) for ranges. Developed and implemented a training program to cross train
personnel on Air Traffic Control and Operations. Tracked Solider health readiness using a
computer database; Medical Expense and Performance Reporting System (MEPRS).
Successfully managed a chain of menswear stores. Manages the daily store operations and
performs inventory management. I have maintained my secret security clearance throughout my
career.
EMPLOYMENT HISTORY
Human Resource Manager May 2005 - Present
Unique Menswear Inc., Fort Campbell, KY
Joseph Hill, CEO
$40,000.00
Experience in retail sales management, marketing, and retail purchasing in a menswear store.
Develops and implements personnel rules and regulations. Analyzes processes and procedures in
assigned functional areas including conducting research and statistical analyses, and makes
recommendations for improvement. Trains and evaluates subordinates and prepares preliminary
budget reports in assigned functional areas. Serves as a liaison between management and
employees by handling questions, interpreting and administering contracts and helping resolve
work-related problems. Analyze and modify benefits and compensation policies to establish
competitive programs and ensure compliance with legal requirements. Advise managers on
organizational policy matters such as equal employment opportunity and sexual harassment, and
recommend needed changes. Administer employee policy and procedures. Plan and conduct new
employee orientation to foster positive attitude toward organizational objectives. Identify staff
vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate
work activities of subordinates and staff relating to employment. Resolve customer complaints
and answer customers' questions regarding policies and procedures.
Personnel Manager May 2007 – September 2010
U.S. Army, Fort Campbell, KY
CSM Raymie L. Ripley
$59,382.00
Responsible for the health, welfare, morale, training, and administration of 42 Soldiers.
Monitored and sought professional development of two warrant officers, 16 Non-Commissioned
Officers, supply clerk, and support services mechanic. Managed Air Traffic Control equipment
valued at over 48 million dollars. Provided advice and guidance to the Commander, leadership
and clerk on all aspects of personnel management ( Manpower) to include the appropriateness,
initiation, documentation and processing a variety of personnel actions. Maintained a current
filing system in accordance with marks filing system for maintenance records, forms, standard
operating procedures, safety messages, status log, purchases made, verifying delivered supplies
and equipment with invoices and miscellaneous update. Executed administrative and clerical
procedures and systems such as word processing, managing files and records, stenography and
transcription, designing forms, and other office procedures and terminology. Advised all Soldiers
on proper use of Government credit and IMPAC cards, ensuring they complied with rules for
use. Reported any misuse or abuse of the IMPAC card to the approval authority or Commander.
Determined when and how many items will be ordered, adjusting replenishment levels to keep
adequate amount of stock on hand. Received requests for purchases; reviewing for accuracy,
completeness and proper approval. Developed and maintained current rating chains. Provided
advice and assistance to supervisors concerning regulations, requirements and procedures
associated with the development of performance plans and completion of performance ratings.
Coordinated with higher headquarters to resolve problems and ensure proper and timely
completion of actions. Kept higher levels of supervision informed on status of critical actions.
Tracked Solider health readiness using a computer database for various medical data and assured
medical records are satisfactorily identified and complete with appropriate medical data before
deployments and coordinated with medical clinics for follow-on requirements to include optical,
respiratory, and audiology.
Operations Supervisor February 2005 - February 2007
U.S. Army, Fort Campbell, KY
COL Charles A. Fish
$43,729.20
Responsible for seven companies, 30 helicopters, 130 vehicles and 490 personnel. Planned and
supervised all training, ranges, schools, and temporary duty paper work. Managed equipment
valued in excess of one million dollars. Supervised the work of administrative and customer
service employees to ensure adherence to quality standards, deadlines, proper procedures and
correcting errors or problems. Managed training ammunition in accordance with Strategic,
Tactical and Ready for Action in Combat (STRAC) Manuals. Performed monthly and quarterly
forecasting and reconciliation of ammunition and coordinated unforecasted ammunition requests
with Fort Campbell Ammunition Supply Point (ASP). Executed business and management
principles involved in strategic planning, provided weekly updates to the S-3 calendar to reflect
tentative appointments/conferences, projected, confirmed, and cancelled training area, firing and
maneuver range, land usage and obtains background material or other information which may be
needed. Received visitors and telephone calls; determined the identity of the caller and the nature
of the call. Determined which, in own judgment, must be directed to the Battalion Command
Sergeants Major or Operations Officer (S3), which can be handled personally, or refers caller to
appropriate staff member or other technical personnel. When the calls involve matters on which
the Battalion Command Sergeants Major or Operations Officer (S3) will require background
information, tactfully postpones the call, obtains the required information, and then presents it to
the Battalion Command Sergeants Major or Operations Officer (S3) for a return call. Interpreted
and communicated work procedures and company policies to staff. Executed administrative and
clerical procedures and systems such as word processing, managing files and records,
stenography and transcription, designing forms, and other office procedures and terminology.
Assisted the Battalion Command Sergeants Major and Operations Officer (S3) in assigning
Brigade and Division directed tasks, preparation of FRAGO's and Orders, and management of
unit tasking books in peace time and war time. Reviewed material prior to submitting to
supervisor for signature; returns to originator for correction of any discrepancies noted, or
occasionally brings them to the attention of supervisor. Provided timely response to additional
information/reporting requirements from supporting activities and higher headquarters.
Brigade Operations Master Gunner October 2003 - January 2005
U.S. Army, Fort Campbell, KY
LTC Robert Hutson
$40,928.40
Responsible for developing the Brigade Range Standard Operating Procedures (SOP) for five
weapon systems in accordance with Fort Campbell Range regulations, weapon regulations, and
Strategic, Tactical and Ready for Action in Combat (STRAC) Manuals. Performed monthly and
quarterly forecasting and reconciliation of ammunition and coordinated unforecasted
ammunition requests with Fort Campbell Ammunition Supply Point (ASP). Executed business
and management principles involved in strategic planning, provided weekly updates to the S-3
calendar to reflect projected, confirmed, and cancelled training area, firing and maneuver range,
and land usage. Prepared requests for and manages training areas, firing and maneuver ranges,
and land usage requests. Ensured appropriate training areas are requested for type of training to
be conducted. Coordinates co-use of training area as appropriate. Assisted the Brigade
Operations Sergeants Major and Operations Officer (S3) in assigning Division directed tasks,
preparation of FRAGO's and Orders, and management of unit tasking books in peace time.
Provided continuity for the Brigade S3 shop before, during, and after deployments Executed
administrative, clerical procedures and systems such as word processing, managing files and
records, stenography and transcription, designing forms, and other office procedures and
terminology. Supervised the TDY section that used the Defense Travel System (DTS), making all
necessary travel arrangements for the Brigade Soilders, to include making hotel and airline
reservations. Distribute new information pertaining to DTS to all Battalion Operations NCO.
Assisted Soliders in resolving settlement problems with the Travel office. Monitored various
reports to ensure travel is proper and vouchers are filed timely. Initiated and coordinated actions
to ensure compliance with Army regulations, policies and directives, usages and delinquencies
Operations Supervisor February 2003 - August 2003
U.S. Army, Giebelstadt, Germany
LTC Michael Alexander
$36,795.60
Responsible for five companies, 24 helicopters, 146 vehicles, and 299 personnel. Advised
leadership on all operations, training and accounted for equipment valued in excess of 17 million
dollars. Supervised the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Discussed job performance problems with employees to identify causes and issues and to work
on resolving problems. Trained and instructed employees in job duties and company policies or
arrange for training to be provided. Evaluated employees' job performance and conformance to
regulations and recommend appropriate personnel action. Reviewed records and reports
pertaining to activities such as production, payroll, and shipping to verify details, monitor work
activities, and evaluate performance. Responsible for maintaining data required in determining
manpower staffing requirements and keeping abreast of changes in procedures and guidance
received from higher headquarters. Devised methods to ensure accurate and comprehensive
collections of all required manpower data from each Company to develop and revise manpower
charts to reflect current authorizations and recognized requirements for personnel by grade and
MOS. Served as point of contact for manpower reports. Procured, produced, and provide
information on the safe operation of aircraft, such as flight planning publications, operations
publications, charts and maps, and weather information. Coordinated communications between
air traffic control and maintenance personnel. Executed the principles and methods for moving
people or goods by air, rail, sea, or road, including the relative costs and benefits.
Air Traffic Control September 2000 - January 2003
U.S. Army, Wiesbaden, Germany
CSM Scott Campbell
$36,795.60
Received, reviewed, and processed a variety of flight plans filed under Visual Flight Rules
(VFR) and Instrument Flight Rules (IFR). Assisted pilots in planning the route of flight,
obtaining clearances through foreign airspace, and obtaining block times to depart through
controlled airspace. Identified priority problems by analyzing work force composition by
occupations, grade levels, and career ladders, identifies under-representations. Defined the
problem or problems realistic terms that are compatible with the laws, and weighing facts or
evidence to arrive at correct cause and effect relationships, sound conclusions, and appropriate
actions. Defined systemic barriers and develops action plans to eliminate them, developed
recommendations to the Company Commander and develops new sources for promotion.
Conducted meetings both on and off the installation with Soldiers, in the interest of improving
equal employment opportunity relationships. Participated in the development of equal
employment opportunity training and briefings for Soldiers, supervisory development and
command awareness. Planed and conducted special activities to increase Soldier and leadership
awareness recognition. Counseled Soldiers who believe they have been discriminated against;
schedules prompt investigation of complaints, negotiates for informal adjustment wherever
possible prepares maintains and secures all documents pertinent to informal and formal
complaints. Administered Soldier relations activities, including Soldier counseling, EEO,
employee recreational activities, policies, and promotion orientation. Interpreted and evaluated
existing policies and programs. Developed and presented recommendations for change.
Monitored promotion and awards within the company to insure internal and external equity.
Ensured leadership training would consist of a review of the laws and policies related to EEO
and an explanation of managers' responsibilities in complying with EEO regulations. Informed
Soldiers of their rights under EEO laws and policies, and provides information on resolving
issues and filing complaints.
EDUCATION
Associate, Aviation Technology, North Central Institute, Clarksville, TN, 2004
Diploma, Cody High School, Detroit, MI, 1986
TRAINING
Advance Leadership Course, Noncommissioned Officer Academy, Fort Rucker, AL, 1999
Certification, Combat Lifesaver Course, U.S. Army Training Support Center, Yongsan,
Korea, Republic of, 1995
Certification, Managing Compliance with OSHA, U.S. Army Safety Center, Fort Rucker,
AL, 1995
Certification, Small Unit Leader Force Protection, U.S. Army Safety Center, Fort Rucker,
AL, 1995
Certification, Total Army Retention, Mobile Retention Training Team, Fort Rucker, AL, 1993
Certification, Air Traffic Control Operator, U.S. Army Aviation Center, Fort Rucker, AL,
1992
Certification, Tank Crew Evaluation Training, Mobile Training Team, Vilseck, Germany,
1990
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