Customer Service Representative

Amanda Dishon

**** * ******** **

Apt ***

Reno, NV 89503

(Cell) 812-***-****

******************@*****.***

Summary of Skills and Abilities

Business and Administrative Skills

. Have a strong ability to assist, or take individual initiative, in

planning, production and execution of multiple projects

. Directed and produced 10 short films, assisted on several others

. Strong skills working both individually and in group projects

. Proficient in organization, planning and producing

. Volunteering at public radio for fundraiser purposes

Computer Skills

. Strong knowledge of Microsoft Office

. Proficient using both Microsoft and Mac shared programs

. Solid knowledge of digital media

. Quick at learning new operating programs that may be company specific

Service Skills

. Over 10 years of customer service

. Ability to plan and participate in projects

. Proficiency in learning and following regulations

. Ability to follow management instruction and accept criticism

. Willingness to be helpful in any way to the betterment of all

colleagues

Writing Skills

. Intensive education in multiple writing forms and styles

. Written several poems and short stories for local competitions

. Written multiple screenplays that were later produced

. Strong knowledge of memo, report, and essay writing

. Strong training in technical and business writing and reporting

Work Experience

Customer Service Representative

Boomtown Casino

Verdi, NV

August 2010 - Current

. Assisting customers

. Organizing store

. Strong inventory knowledge

. Customer service

Argosy Casino and Hotel

Lawrenceburg, IN

April 2008 - July 2010

. As a level 2 I became experienced in dealing with both customer and

employee transactions

. Educated in aspects of federally forms required for monetary

transactions

. Experienced in tax deductions and reporting

Blockbuster

Burbank, CA Sept 2007 - Feb 2008

. Inventory assessment and monitoring skills learned

. Organizational skills enhanced

Event Network - Cincinnati Zoo Gift Shops

Cincinnati, OH Apr 2006 - Dec 2006

. Learned skills relevant for working in a business located within

another business

. Experienced in working with groups from various backgrounds in an

efficient and effective manner

Education

Ivy Tech Community College

Lawrenceburg, IN

November 2009

. Took refresher course in computer basics

. Updated training in Microsoft Office programs including Word, Excel

and Access

. Trained in office and organization skills in a computer world

Film Arts

New York Film Academy, Los Angeles, CA February 2008

. Wrote and directed 10 short films and assisted in directing several

other films

. Served as producer and Assistant Director on multiple films

. Functioned as Sound Operator, Gaffer and Grip on several films

. Learned and worked in various aspects of digital media

Bachelor of Arts in English

University of Cincinnati, College of Arts and Sciences, Cincinnati, OH

June 2006

. Consistently participated in poetry writing competitions

. Pursued cultural studies in England and Ireland to enrich literary

perspectives

. Extensively wrote short stories and essays

. Educated in multiple aspects of technical, medical, and legal writing

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