Customer Service High School
Resume:
Melissa Holmes
Penfield, NY *****
Ph: 585-***-****
Email: abiyzd@r.postjobfree.com
OBJECTIVE: Seeking a position where I can utilize my passion for food and cooking, my strong customer
service skills, knowledge of the food industry, particularly within the grocery store environment.
QUALIFICATIONS
o Possess great customer service skills from more than 12 years experience
o Experienced at selling services and products
o Ability to interpret and meet customer needs
o Serve Safe certified
o Perform well in high paced, stressful environments
o Ability to multi- task
o Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
o Strong oral communication and interpersonal skills
o Ability to work in a team environment
o Possess strong leadership skills
o Knowledge of the food industry and food and wine paring
EDUCATION
2011 (expected) Rochester Institute of Technology
BS Food Management
Related course work: Financial and Managerial Accounting,
Leadership in the Service Industry, Global Standards, Sanitation and Safety, Event
Planning Human Resource Management, Data Analysis, Wine of the World I & II,
Food and Wine Paring, Product Development.
2005.2006 A.A.S., Erie Community College, North Campus
6205 Main Street Williamsville, New York 14221
1998-2002 Regents Diploma, Penfield Senior High School
Liberal Arts/Fine Arts
EMPLOYMENT
2000-present Wegman’s Food Markets
Rochester and Buffalo Stores
2002 Wegman’s Scholarship winner
Perishables Customer Service
Seafood Department, Pizza, Prepared Foods, Old World Cheese and
Coffee Bar.
o Maintained Wegmans high standards, by providing excellent
customer service while preparing and selling quality products.
o Educated customers on current products and ingredients.
o Provided knowledge based service
o Educated customers on the appropriate cooking techniques for
the products they are about to purchase.
Photo Lab Tech/Customer Service
o In-depth knowledge of multiple products and digital and
chemical processing.
o Increased in lab production by revising statements to customers.
Noticeable increase in production during my scheduled work
hours.
Video Customer Service
Built strong customer relations
o
Increased sales in a high volume video store
o
Cashier
Cash handling skills
o
Ability to create and maintain strong customer relationships
o
and educate customers on current Wegmans topics and products
during their check out.
2007 Pilates Plus
Pittsford, New York
“Little Green Café”
o Prepared healthy, organic meals and drinks for customers in a
busy Pilates and yoga studio
o Scheduled clients yoga and Pilates appointments
o Preformed daily facilities management
2007 Boces # 1
Irondequoit, NY
St. James Preschool
Para Educator
o Assisted teacher in the daily activities in an intergraded
preschool room during summer school.
o Supported and assisted the students in their lessons and daily
activities
o Provided individual support and instruction to students
o Preformed clerical work
One on One aide
o Provided individual instruction and assistance for an autistic
student
o Provided assistance during special services and during the daily
routine
1998-1999 Bernonzio’s Deli
Rochester, NY
Customer Service / Prep Cook
o Assisted in the production and selling of products in a small
deli
o Made subs, cookies, salads and sliced deli meat for customers
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