Taunya L. Teahjay

P.O Box ****

Jacksonville, Fl. 32239

Cell Phone: 1-904/415-4424

Email: abiyyt@r.postjobfree.com

CAREER SUMMARY

Results oriented professional with extensive over 10 years of customer

service experience. I am also skilled in the areas of data entry, problem

resolution, scheduling, and coordinating. I look forward to working with

your team and bringing the excellent customer service and administrative

skills I have learned throughout my professional career.

PROFESSIONAL EXPERIENCE

CIT, Jacksonville, Florida 2007-2009

Global Leasing Agency - A multitude of business contacts

Advised customers of the procedures for returning equipment

Generated letters, invoices and purchasing agreements

Reviewed contracts and client stipulations

Assisted clients with refinancing and purchase orders

FEDEX, Akron, Ohio 2005-2007

Global Transportation Company - Land and Air

Assisted customers with tracking lost or missing freight and performed

proactive measures to assure that freight is located and delivered as soon

as possible. Preformed data entry, email and telephone correspondence and

received numerous awards from management for attendance and customer

satisfaction.

YELLOW / ROADWAY EXPRESS, Akron, Ohio

1997- 2005

Global Transportation Company - Land

Executive Customer Service Representative

Managed a $300,000 Corporate Account. Tracked shipped freight by

proactively contacting various terminals nation-wide. Interfaced with

Corporate Account Representatives, customers, and managers to ensure

delivery requirements were met. Preformed data entry, email and telephone

correspondence

Received numerous awards for perfect attendance and customer satisfaction.

EDUCTION AND DEVELOPMENT

BA, Communications, Kent State University, Kent, Ohio

Certified Expanded Duties

Dental Assistant

PROFESSIONAL DEVELOPMENT

Attended various seminars on: Financial Services, Customer Service and

Satisfaction, Computer Enhancement, Telephone & Telemarketer, Code of

Business Conduct.

COMPUTER SKILLS / VIDEOGRAPHIC SKILLS /

LICENSE

Microsoft Word, Excel, Outlook, Rambo, CORT, AOS, Property Casualty

Adjuster License, Access.

Contact this candidate