Post Job Free

Resume

Sign in

Customer Service Supervisor

Location:
Syracuse, NY, 13209
Posted:
October 19, 2010

Contact this candidate

Resume:

Sandra West

abiyy7@r.postjobfree.com

Home: 315-***-****

Cell: 315-***-****

Past Employment: The Penn Traffic Co.

Dispatch Supervisor 2005 to Feb 2010

As Dispatch Supervisor:

• I was a member of the transportation departments logistics team for the P&C Food Mkts

division. That included working with the merchandising dept and outside vendors for

inbound freight, providing both shipping warehouses their load plans for outbound freight,

assigning drivers for runs who were in compliance with D.O.T. regulations and making

sure all runs were covered and delivered on time (Teamster environment). Handled a

high volume of calls on a daily basis. These calls consisted of customer service to our

stores as well as assisting other departments within the company with their transportation

needs. Also served as backup for our lead dispatcher and backup for our payroll

specialist when needed.

Traffic Specialist 2001 to 2005

As Traffic Specialist:

Managed our Customer Pickup Program which involved arranging pickup of product via P&C

trailers and outside carriers. This includes communication and coordination with P&C

merchandisers, outside vendors and brokers, my own shipping and receiving

departments as well as outside production plants warehouse operations. I was

responsible for processing all freight payments and maintaining spreadsheets to report

profit each period. Another duty was working with our accounting dept to resolve any

shortage/overage/damage problems reported by our warehouse.

Warehouse shipping office 2000 to 2001:

General whse office staff

•Worked as backup help in the shipping & receiving office. This consisted of assisting or covering

for the manifest clerk, production coordinator, appointment/grocery receiving secretary

and helping the inventory control dept. until my promotion to the traffic department.

P&C Reclamation Center Nov 1991 to closing of that operation in 2000:

Warehouse laborer

•Using assembly line format, sorted and segregated all damaged product sent to us by our stores

and arranged for return to vendor. Also repacked all holiday and promotional product and

prepared for shipping via Fed Ex, UPS, USPS etc. back to vendors. Worked with the

Food Bank of C.N.Y. to reclaim product that could be donated to them. O.S.E.A. certified

to operate forklift and electric pallet jack.

Additional Experience

Working knowledge of most PC applications, Manugistics truck routing software, Rumba

mainframe system, Lawson accounting system, Visual Labor Management (VLM), attended many

O.S.E.A. training classes and was O.S.E.A. certified to operate electric pallet jack and forklift.

Kept current with D.O.T. rules and regulations. Managed truck drivers in a teamster environment;

I had understanding of and kept in compliance with the collective bargaining agreement with

Teamsters local 317. 2 yr degree in Early Childhood Education from Cayuga Community college.

General Life Experience.

Further Information About Myself

I started work at P&C Foods in Nov of 1991. In my years with the company I have held positions

in many departments and have been steadily promoted due to the following traits: Excellent

communication skills. Very organized and able to meet deadlines. Strong problem solving skills.

Dependable, professional and conscientious. Able to handle multiple tasks with accuracy.

Perform well under pressure in a fast paced work environment. I feel that my experience and

knowledge can greatly benefit any company I am employed with.

Comments/Additional Information: References furnished upon request



Contact this candidate