Customer Service Administrative Assistant

Holly Shannon

**** **** **** *** **** ***-***-

8104

Highlands Ranch, Colorado 80129

abiyxs@r.postjobfree.com

Qualifications:

. Excellent organizational skills with attention to detail, accuracy,

and proven ability to meet deadlines

. Highly proficient with Microsoft Office 2007 (Word, Excel, PowerPoint,

Outlook, Publisher)

. Experience with contract negotiations

. Consistent track record of original thinking and analytical

personality

. Polished and professional communication skills

. Strong ability to juggle multiple tasks and establish priorities

Work Experience:

12/2007 - 10/2009 Intermap Technologies, Englewood, CO

Interpherometric Processing Technician

My main job was to scan radar data for errors in height or missing land

masses through detailed visual analysis and inspection by reviewing between

5,000 -10,000 square kilometers a day and repairing any errors to a

tolerance of 42 centimeters.. I communicated with partners of the company

and potential partners about our products and the editing process. Headed

up planning for corporate events including all charitable events, company

picnic, and holiday parties. Collected and organized all information that

would be needed for processing new projects. Created and maintained

project books in accordance with ISO process. Prepared and shipped data.

(Reason for leaving: Laid off due to financial difficulties)

4/2005 -08/2007 Toolbox Software, Highlands Ranch, CO

Administrative Assistant

Provided administrative support for various departments such as answering

telephones, assisting visitors, and resolving a range of administrative

problems and inquiries. Scheduled and coordinated meetings, interviews,

appointments, events and other similar activities for supervisors, which

also included travel and lodging arrangements. Handled all official company

correspondence efficiently. (Reason for leaving: Laid off due to financial

difficulties)

12/2005 - 09/2006 Phillips Temps INC, Denver, CO

Customer Service Representative

My main emphasis was on customer service. I worked in a call center

environment at TIAA-CREF in the ATS department. Responded to client

inquires via phone, email or web support channels. Escalated any

unresolved client issues to the appropriate resources. Kept continuous

coverage of incoming call queues. Documented each customer incident in our

call tracking system in a clear, concise and understandable format. (Reason

for leaving: End of contract)

11/2004 - 04/2005 FedEx Kinko's, Highlands Ranch, CO Senior

Customer Consultant

I operated high capacity Cannon and Xerox machines, provided customer

support as well as assisted customers with onsite computers. Handled all

reproduction and printing demands including graphic creation on a personal

client level as well as a corporation level. Scheduled printing process,

as well as made adjustments for emergency situations. Handled printing of

color and B&W oversize prints. Worked with basic Cannon and Xerox

troubleshooting. (Reason for leaving: Other job offer)

Education:

2002 - 2008 University of Colorado, Denver, Denver, CO

2000 - 2003 Arapahoe Community College, Littleton, CO

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