Customer Service Manager

NIKKI PERRY

*** ********** **.

Pueblo West, CO 81007

231-***-****

Career Goal

To find a challenging position with room for

advancement with a growth-oriented company

Experience

*/****-*/*010 TURTLE CREEK CASINO

$32,006/ANNUALLY Williamsburg, MI

Slot Operation Supervisor

Assisting the Slot Manager in guiding, coaching,

scheduling, training and developing the technical

and personal skills of Slot personnel.

Provide excellent guest relations.

Savvy in Microsoft word, excel (various office

applications)

Ensure compliance of applicable federal, state and

tribal regulations, policies, and procedures.

Create and maintain sharepoint

Task delegation to achieve maximum results

Maintain in-depth knowledge of all departmental

operations

Staff Performance Evaluations

Perform employee disciplinary actions and

corrections

Ensuring completion of scheduled shift reports and

other shift details as required by management.

Tips certified 2009

03/2005 - 4/2009 TURTLE CREEK CASINO

Williamsburg, MI

$13.26/HR Slot Repair Technician

Responsible for creating and processing front

files/spec files.

Responsible for maintaining all gaming machines on

the casino floor.

Trouble shooting game issues

Ensure compliance with minimum gaming standards

Responsible for assisting with slot installs, moves

and conversions.

Responsible for scheduling slot installs, moves,

and conversions.

Responsible for maintaining, modifying, adding and

updating all slot files, front files and SDS

reports.

Responsible for assisting Slot Attendants in

customer issues when required.

Responsible for communicating slot floor issues

with other techs and managers using Microsoft

Office software.

Training slot techs and peers.

7/2004-3/2005 TURTLE CREEK CASINO

3.25+TIPS Williamsburg, MI

Bar staff

Provide beverage service.

Cover bar breaks

Micros use

Tips certified 2004

Monetary transactions

2001 - 2004 SCHMUCKAL OIL

Traverse City, MI

7.95/HR Station Attendant

Responsible for customer service.

Responsible for restock, and nightly revenue

reports.

( Responsible for monetary transactions and

deposits

References upon request

Contact this candidate