Customer Service Assistant
Resume:
Melissa Days
Columbia MD 21044
abiywv@r.postjobfree.com
PROFILE Strong foundation in photography, studio management, and
computer applications complemented by knowledge of business
operations and the need for customer-focused service. Outstanding problem
solver with ability to think "on the fly". Detail- oriented,
dependable self-motivated, creative industrious. Technical
proficiency in MS Word, Excel and PowerPoint on both PC and Mac.
EXPERIENCE
Editorial Photographer Freelance
2005-Present
Successful completion of editorial photography assignments
requiring planning, follow-through, and results that
meet client objectives. Clients include:
Okanogan National Forest Service Century Tell HGTV
Republican National Lawyer Association
Brown Rudnick Berlack Israel's International Law Firm
ASCAP
Freelance Photographic Assistant
2005- Present
Assisted Maryland and DC photographers:
- Matthew Worden Chief Photographer Washingtonian Magazine
- Mike Morgan - Oliver Requeiro Images USA -Pohuski Studios
- Scott Suchman
- Jeff Wolfram - Gary Landsman
Assisted with on location Editorial Portraits, PR Head-shots
and Commercial Products. Set up and tore down lighting
equipment. Made sure proper security, storage, transportation and
maintenance of equipment was handled. Post Production,
RGB Color Correction, image processing, adjusted levels and
curves, fill light, white balance, and exposure, retouching
Customer Service Representative/ Assistant Book Keeper
Mom's Organic Market Jessup, Maryland
2009 - Present
Handled customer inquiries, complaints, special orders and
payment requests.Professionally answered incoming calls.
Made sure customers were taken care of and the department looked great at
all times. Surprised and delighted customers with consistent,
delightful service. Responded promptly to customer needs
and questions and requests. Maintained Front End Standard Practice of all
Front End accounting services: Register Pickups, Till Counts,
Safe Counts, Deposits, Returned check payments .
Senior Assistant Manager
Picture People Columbia, Maryland
2009 - 2010
Managed a high volume workload within a deadline driven
environment. Maintained a trained studio team and by ensuring all
operational procedures were completed. Recruited, selected, interviewed,
oriented and trained qualified candidates. Contributed to
company financial objectives by achieving and exceeding studio
sales goals. Maintained integrity of customer data by ensuring all team
members accurately captured and entered customer information
into the POS system.
Head Portrait Photographer
2007 -2008
Daniel's Photography Studio Ellicott City, Maryland
Organized and conducted portrait sessions in studio and on
location. Worked independently and had to adapt and problem
solve in a great range of situations. Managed studio operations and
marketing promotions. Customer relations, sales, and
satisfaction were critical components of the work
Wedding Photographer
2007-Present
Bella Pictures Baltimore, Maryland
On location digital wedding photography with an emphasis
on a journalistic style. Studio and ocation engagement and
bridal portraits. Post production editing of images. Meeting with clients
and researching venues.
EDUCATION University of Maryland University College
2009-Present
B.S. Environmental Science, Communications
University of Maryland Baltimore County
2007-2009
Media Communications Baltimore, Maryland
Hallmark Institute of Photography
2005-2006
Certificate in Photography Turners Falls, Massachusetts
Wenatchee Valley College
2003-2005
Associates of Arts and Sciences Omak, Washington
SKILLS Sophisticated understand of digital imagin, including file
sizes, resolution, color seperation, Desktop color correction
and retouching skills.
Mac OS/X Adobe CS4 Software Apple Aperture
Apple Lightroom
Microsoft Office Leaf Digital Caputre Phase One
Valeo
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