Customer Service Sales
Resume:
Erica Evans
Memphis, TN *****
abiyw7@r.postjobfree.com
Objective:
To obtain full time employment as a customer service
representative, in a fast pace environment,
where I can use my excellent analytical skills.
Experience:
7/2008 - 3/2009
Thomas L Cardella Associates
Cedar Rapids, IA
CSR/ Sales Telemarketer
Qualified Fortune 500 companies for Infrastructure protection and business continuity plans
Cold call marketing for TLC future prospects
7/ 2007- 11/ 2007
APAC
Cedar Rapids, IA.
CSR
provided quality customer care service for inbound calls
Placed orders for multi companies in a timely manner
Retentions/Resolved escalation calls
3/ 2007 -7/ 2007
Frank N. Magid Ass.
Marion, IA.
CSR/Survey Consultant
Complete phone surveys in regards to client satisfaction
Meet deadlines and quotas before expected time
Able to remain professional and positive in light of frequent rejection
9/ 2006-11/ 2006
All State Insurance
Manchester, IA.
CSR/Quote Specialist
Outbound auto insurance quotes
Qualified new prospects and rated accordingly
assisted local agents with information on new customers
9/ 2005-2/ 2006
Motel 6
Cedar Rapids, IA.
CSR/ Front Desk Attendant
Performed night audit
Made reservations and checked in coming guest
Collected necessary data for housekeeping/maintenance staff for the next day of service
Counted money into safe
Education and Qualifications:
Graduate of Kirkwood Customer Service Training Certified
Fluent in all Microsoft programs / Internet
Contact this candidate