Customer Service Medical

Sheena A Luzinas

*** *. ****** ***

Ridgecrest, CA 93555

********@*****.***

Cell: 760-***-****

OBJECTIVE:

To obtain a challenging position in which I can utilize my

administrative/clerical skills, with Professional growth.

EXPERIENCE:

October 2009 - September 2010 - AECOM, Secretary 1

. Assigned to support a branch of 300 civilians

. Review and audit timesheets for completeness and accuracy

. Process payroll and perform weekly payroll Audit

. Review leave balances for all AECOM site employees

. Perform travel & administrative duties in support of AECOM employees

. Process travel requests, make necessary reservation, issue

accompanying documentation to traveler, and make sure the correct ACO

approval for each DET is in process.

. Ensure that travel needs are met within the constraints of the company

travel budget

. Complete travel vouchers by reviewing receipts, obtain necessary

signatures for claim submittal, and work with corporate to make sure

all the travel arrangements are being approved.

. Complete expense reports on a weekly basis for all the new employees

for there Per diem/mileage as well as new boots, fingerprints for

security.

. Work efficiently and effectively in a team environment and maintain a

close relationship with the travelers as well as management staff.

. Prepared for multiple audits from corporate.

. Continuously update and create new procedures to run the office more

efficiently

. Secure badges for visitors; receive, greet and escort visitors to

desired destination or appropriate personnel in the group.

. Entering data changes in HRIS database, Updating recall list, shift

changes, promotions, demotions, PCOS (personal change of status) forms

have to be filled out and sent to work flow for processing.

. Respond to various phone calls; taking messages, transferring calls

research for data and return calls to provide necessary information

. Demonstrated ability to work under pressure, think pro-actively, and

problem solving skills

. Proficient in Microsoft Office Suite i.e. Outlook/Excel/Word

September, 2006 - October, 2009 -ALBERTSONS, Cashier

. Maintain multiple departments throughout the company

. Organize and maintain administrative/office tasks

. Review inventory

. Procure merchandise as needed

. Familiar with Microsoft Office Suite (Excel, Word, etc.)

. Manage and balance allotted amounts of funds

. Train and oversee new employees as needed

. Excellent Interpersonal and Professional Skills

October, 2005 - September, 2006-DR. PRITHVIRAJ S. DHARMARAJA, MD, Medical

Assistant

. Carry out and coordinate day to day administrative functions

. Updated medical charts for patients.

. Processed incoming patients utilizing database applications

. Maintained patient billing files and records

. Assisted professional staff with other administrative processes and

procedures

. Utilized internet web based applications regarding medical histories

August, 2001-September, 2005-LOU'S HALLMARK SHOP, Sales Clerk

. Provided excellent customer service

. Managed shipping and receiving

. Managed and reconciled cash drawers along with day to day banking

. Trained and updated staff on new procedures

. Responsible for the physical security of the building, alarming and

locking the premises

EDUCATION:

. Sherman E. Burroughs High School - Graduated June 2002

. Cerro Coso Community College- Currently attending to achieve my degree

in Business Administration.

REFERENCES: Available upon request.

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