Customer Service Sales

Valerie Ott [pic]

A Competitive, Results-Oriented

Team Player

Seeking

position in ...

* Sales or

Marketing *

Transferable skills gleaned from hands-on experience:

Organized, take-charge individual with exceptional follow-through

abilities. Assertive and decisive when presented with challenges.

Efficiently and effectively prioritize responsibilities

. Skilled in motivating and supporting others through well-defined

avenues of communication to achieve pre-determined personal and

professional goals.

Energetic, adaptable, proactive, self-starter; works well independently,

or as member of a team, to meet the challenges of various situations and

deadlines.

Employment Chronology

Verizon WIRELESS, Customer Service REPRESENTATIVE, Columbus Oh

September 2009 -Present

> First line for creating positive customer spirit, setting the target

for resolving customer concerns

> Team Player: Awarded recognition for the ability to organize, multi-

task, and follow-up in a fast-paced environment

> Conflict resolution through maintaining a professional and patient

demeanor when responding to customer inquiries; excellent problem

solving results.

> Created marketing materials to expedite a cross sell-up sell

environment to better serve current and new clientele winning fresh

new business

Digital School NETWORK, Outside Sales Account Executive, Columbus Oh

October 2007-April 2009

Increased customer base utilizing creative marketing and a "tireless" work

ethic to win new business in selling scouting software and content

management systems to school districts through out the Ohio area

> Assist sales manager in planning and development of peers

> Conduct extensive daily cold calls to School Districts to sell our

Content Management System software

> Meet with board of education members and demonstrated software that

would help keep school districts websites current and up to date for

the community and parents

> Created marketing materials to expedite an up sell-cross sell

environment to better serve current and new clientele

Employment Chronology continued

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Columbus Blue Jackets/Columbus Destroyers, Account Executive Groups Sales,

Columbus, Oh

AUGUST 2005 - April 2007

Generated awarded revenue growth through networking and prospecting to

increase customer base with creative marketing strategies.

> Closed substantial new business "working from the top down" to

prospective clientele, exceeded $150,000 company base line goal,

$223,000.00 obtained

> Leveraged current relationships to implement employee benefit programs

with such companies as,Limited Brand, Ohio State University, and Net

Jets,

> Went above and beyond job requirement to work with other departments

to design and implement marketing techniques to increase company

revenue

Panera Bread, Associate, North Olmsted,

OH

November 2004- July 2005

> Exceeded company requirements to ensure great customer service

> Recognized for accomplish revenue savings with a "think like an owner"

mentality

> Worked closely with mangers and general managers to concrete efficient

top team status

Cleveland Indians, Ticket Sales Associate, Cleveland, OH

October 2003 - November 2004

Generated significant revenue through individual, group,

and full

Season ticket sales. Increased customer base with

creative marketing strategies.

> Develop and nurture proactive professional relationships critical for

growth and profitability

> Manage account base while networking and prospecting new business

> Collaborate with key decision-makers to research and analyze

industry/customer needs

Toledo Mudhens, Promotions Department Intern, Toledo, OH

January 2003 - May 2003

Planned event and game-day operations. Contacted sponsors and

Companies for game-day prizes.

Education &

Affiliations

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The University of Findlay, Findlay, OH

Bachelor of Science, 2003

Major: Marketing / Sports Management GPA: 3.2

Dean's List - National Dean's List

CYP - Columbus Young Professionals

Computer Technologies: Microsoft Office - Word, Excel PowerPoint; Goldmine;

Tickets Dot Com; Ticketmaster ACT, Internet

REFERENCES UPON REQUEST

[pic][pic]

613 Jasonway Ave

Columbus, OH 43214

Phone 216-***-****

******@*****.***

Contact this candidate