Customer Service Sales

James A. Dewey

Home 574-***-**** **** Homewood Avenue

Cellular 574-***-**** Mishawaka, IN 46544

**********@*********.***

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Career Objective

A position in Management that will capitalize on ten years of experience

managing operations, motivating employees, and increasing profit. My

experience is enhanced by my passion for excellence, drive for growth,

strong business acumen, and dedication to customer service.

Summary of Qualifications

. Highly effective professional with over ten years of combined

supervisory and management experience.

. Dynamic leader with strong ability to manage multiple projects and

departments simultaneously.

. Demonstrated ability to supervise, train, develop, and motivate

employees.

. Strong ability to adapt to various work environments and learn new

skills quickly.

. Demonstrated ability to build highly effective teams and utilize

transferable skills in any work situation.

. Strong proficiency with all Microsoft Office products combined with

knowledge of operating systems and computer hardware to troubleshoot and

repair problems resulting in reduced costs.

Career History

Kitchen Operations Manager 2009 to Present

Gino's East of Chicago Granger, Indiana

Responsible for complete setup and organization of the kitchen. Recruited,

interviewed, and hired a diverse team of motivated individuals that were

able to respond to the demands of the store opening.

. Assisted with the successful opening of the restaurant by

researching, pricing, and ordering all of the equipment and furniture for

the store.

. Successfully created schematics for the setup and placement of all

equipment and storage areas.

. Maintained proper inventory levels and controlled costs associated

with production and labor.

. Effectively managed and trained a staff of forty employees to carry

out objectives. Ensured that all product specifications were met and

adhered to in order to ensure quality and service standards.

General Manager 2001 to 2009

Applesauce Inc. South Bend, Indiana

Responsible for the complete operational and financial success of the South

Bend, Indiana store. Demonstrated ability to coach, train, mentor, and

build a diverse team of over 75 employees and four managers, and lead the

team to increased sales, customer service, and lower costs.

. Implemented sales techniques and training programs to help build and

maintain positive sales figures. Received award for recording the second-

highest sales increase in 2007 for the company. Increased sales by

$35,000, being one of only two stores in the company that had positive

sales increases for the year.

. Increased customer satisfaction figures by over 10% by coaching,

training, and developing the strengths of my management staff and hourly

associates. Received corporate award for achieving the highest overall

customer satisfaction for 2007 with a satisfaction rate of 85%. This was

done by creating a culture in which service comes first. This culture

resulted in increased customer loyalty, and in-turn drove satisfaction

upward.

. Supervised managers and employees in production methods to ensure

that quality, operational, and safety standards were met. Implemented

security initiatives to help reduce theft, and increase employee

awareness and safety. Monitored inventory levels and usage figures to

help find ways to reduce costs. Obtained award for achieving the lowest

actual food costs versus targeted food costs for the first quarter of

2008, saving the company over $2,000 from January to March

Monitored and controlled utility usage by instituting policies with regard

to turning off equipment when not in use. This gave the company a

savings of over $3,500 a month.

Manager 1999 to 2001

Eateries Inc. Mishawaka, Indiana

Began as an hourly employee, and quickly moved into a management capacity.

Responsible for maintaining quality kitchen operations, maintaining costs,

and increasing service. Effectively monitored product usage and maintained

inventory. Streamlined production processes to eliminate waste and product

shortages.

. Reduced inventories to create a first in first out inventory system

which reduced waste, and allowed the ability to forecast usage, and order

accordingly.

. Monitored employee procedures to ensure properly prepared product and

eliminate waste. This reduced food costs from 27.3% to 24.8% in the

first six months.

. Increased customer service by speeding up delivery times through

coaching, training, and motivating employees.

Education

Bachelor of Science, Business Administration 2000

Indiana University South Bend, Indiana

Associate of Arts, Liberal Arts 1995

Holy Cross College Notre Dame, Indiana

Community Involvement

Sponsor 2006 to 2009

Muscular Dystrophy Association South Bend, Indiana

Provided venue and assisted the Muscular Dystrophy Association in raising

over $20,000 in their annual "Lock-Up" fundraiser for that location.

Sponsor 2007 to 2009

Riley High School Job Shadowing Program South Bend, Indiana

Helped to train and provide basic job skills to disabled students who would

not be given a chance to succeed in the job market otherwise.

Sponsor 2007 to 2009

Initiatives At Achieving Goals Outstanding Inc. South Bend, Indiana

Provided the venue for fundraising activities. Coached and trained

disadvantaged and troubled students in essential job functions. Provided

necessary job skills for students to be successful in their futures.

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