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Customer Service Human Resources

Location:
National City, CA, 91950
Posted:
October 19, 2010

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Resume:

Stacey Robinson

**** ****** ** #**

National City, CA 91950

619-***-****

abiyth@r.postjobfree.com

Experience

Northrop Grumman Corporation- El Segundo, CA (Contract Assignment)

*/*/****-8/27/2010

Talent Acquisition Department on E-verify Project

. Coordinated schedules/meetings with Department Managers in

updating/correcting Employment Verification Forms of their employees

for E-verify

. Communicated (e-mail and phone) with current employees in the process

of correcting the I-9 form and completing e-verify

. Verified Employment Verification Documents and completed the Employers

section of the I-9 Form.

. Ran and kept detailed track of employees list who needed to comply

with e-verify

. Databases used: PeopleSoft, TALX (I-9 Express), and E-verify through

DHS

. Audited over 4,000 employment verification forms made sure all were

compliant with Federal Regulations and completed e-verify. Met 99% in

3 months of time. Working on the last percent (employees who need to

update their IDs).

Protocol Agency Inc-Encino, CA

7/2009-1/2010

Human Resources Generalist

. Administered orientation paperwork for new employees; organized and

filed personnel paperwork; verified SSN; tracked clearances and

licenses for Marriage and Family Therapists; created job offer letters

and sent to new hires; kept track of job descriptions; posted and

sorted resumes for available job openings

. Monitored leave of absences of employees (FMLA, Personal Leave, etc.);

administered medical and dental benefits; created invoices of benefits

for employees on leave of absences; created and maintained reports of

employee benefits for vendors and management; created payment requests

for benefits and contractor expenses

. Administered workers compensation and paperwork; maintained all

personnel files; filed and organized paperwork

. Assisted Human Resources Director in any special projects and

administration support; worked closely with payroll; entered new hires

and updated status/ personnel information in HR Perspective/ADP

. Demonstrated customer service with all employees in regards to their

Human Resources questions

Aerotek-Northridge, CA

2006-2009

Customer Support Associate (Human Resources Generalist)

. Processed payroll for three hundred contractors (applied California

labor law and company policies when paying an employee, kept track of

personal, holiday, and vacation hours); Assisted in creating invoices

to clients (payroll of employees)

. Administered orientation paperwork for new employees; Processed drug

and background test; Met 100% compliance on HR paperwork; Ran e-verify

on new employees; assisted in recruiting for internal staff; Benefit

administration-Explained benefit program to new employees and assisted

in their enrollment

. In control of purchasing for the office (kitchen and office supplies);

Conducted general clerical duties; Organized office activities (pot-

lucks, recognition for work, learning workshops); Paid attention to

detail. Organized and kept personnel documents confidential

. Proficient in PeopleSoft program; entered new hires; updated

employee's information and status changes

. Created Profit Reports for Sales Managers; Organized travel

arrangements for sales managers

. Oversaw Unemployment claims in our office; attended unemployment

hearings; Oversaw Workers Comp. Injuries and follow office procedures

. Delivered excellent customer service to employees and internal staff

(always able to assist with their personal questions)

Mercury Media- Santa Monica, CA

2005-2006

Media Analyst/Tracker

. Managed reporting and order for infomercial clients.

. Trained all new media assistants on company programs.

. Monitored tests (newly aired infomercials) and decide if results are

satisfactory in pursuing future airings for clients.

. Managed and planned workload for analysts.

. Followed-up on execution and task completion accordingly before

deadlines

. Monitored assistants in ensuring efficient and accurate data to

clients.

Santa Barbara Bank and Trust- Santa Barbara, CA

2004-2005

Customer Service Supervisor

. Making sure all customers are satisfied and all their banking

expectations are met at all times.

. Executing all marketing and promotional campaigns.

. Employee development responsibilities which included: hiring,

termination, and performance.

. Responsible for payroll management to ensure staffing according to

customer and banking cost control expectations.

. Monitoring and delegating day to day banking programs.

. Leading a team to deliver customer service and making sure all banking

needs are met accordingly.

Sears- Santa Barbara, CA

2003-2004

Assistant Store Manager

. Planned and executed marketing company's strategies such as,

accounting for signs, appropriate fixtures and merchandising

standards.

. Monitored, motivated and recognized appropriate behaviors of all in

store staff (associates).

. Ensured customer satisfaction and performance goals are met.

. Assisted in the mentorship and development of the supervisor for a

future management role.

. Fulfilled the role of Customer Service Manager on Duty by providing

assistance for all store associates and in turn ensured customer

service.

. Hired, trained and supervised the performance of hourly leads and

associates.

. Maintained daily goal for opening in store credit by associates.

Computer Skills

Proficient in Windows XP/2000; Microsoft Office (Word, Excel, Access,

PowerPoint, Outlook); MS-DOS; Groupwise; Microsoft Project; HR

Perspective/ADP; Proficient in Peoplesoft and E-Verify (eligible for

employment in the US); Retrieved data from Kronos database

Education

University of California,

Santa Barbara; B.A. Sociology 2001-2004

Language

Fluent (Speak/ Write) in Spanish and English



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