Customer Service Manager

Olga Caroline Kopcha

***** *. **** ******

Arvada, CO 80004

303-***-**** (Home) 720-***-**** (Cell) Email: abiysi@r.postjobfree.com

Summary

Experience in technical and administrative background including, technical

research coordination, product material science, protection of intellectual

property, customer service, transportation, office management,

administrative evaluation and training.

Education

Regis University, Denver, Colorado University of Colorado at

Denver, Colorado

Bachelor of Science Paralegal Studies Certificate

Major: Technical/Business Management

Minor: Sociology

Graduated cum laude

Work/Business Experience

Membership Services Director/Project Coordinator: The Colorado Mountain

Club, Golden, Colorado

Responsibilities: Managed and directed customer service staff. Provided

support for volunteer and educational projects.

Responsible for staff training, evaluation and assignment of projects.

Coordinated fundraising projects and assisted in marketing events.

Provided administrative support to Board of Directors, CEO/Executive

Director and Staff. Participated in gathering data for membership

demographics, renewing membership, troubleshooting and tracking accounting

payments. Responsible for all accounting data entry including donations

and grant funding.

Customer Service Manager/Traffic Manager: All American Seasonings, Denver,

Colorado

Responsibilities: Implemented customer orders and maintained database.

Provided assistance to Sales Force with customers' needs, troubleshooting,

and tracking shipments. Responsible for the negotiation process and

contract establishment in the selection of trucking firms.

Executive Assistant: GlobalCommerce Systems, Inc., Broomfield, Colorado

Responsibilities: Coordinated and participated in new product development

and quality assurance testing for use in

development of a new product. Provided administrative support for Vice

President's staff. Participated in gathering technical data for

information purposes to all technical teams for implementation.

Distributor Information Manager: Coors Brewing Company, Golden, Colorado

Responsibilities: Managed all domestic and international distributor

network ownerships, demographics of distribution, business structures

and legal compliance with regulatory requirements. Acted as a liaison

between Coors Brewing Company, outside marketing firms and distributors.

Authored abbreviated market descriptions for usage as exhibit for all

distributor agreements.

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