Training Sales

Andrea M. McLean

***** ********** **** * *** ***

Laurel, MD 20723

240-***-****

abiysb@r.postjobfree.com

OBJECTIVE

Seeking a position that will enable me to utilize my professional

background and educational experience to contribute to the company's

mission and growth.

CLEARANCE Secret Security Clearance

EDUCATION

08/2005-12/2009 Bowie State University

Bowie, MD

Bachelor of Science, Dec 2009

Major: Psychology

GPA: 4.0

PROFESSIONAL EXPERIENCE

09/2010-Present Department of Defense

Arlington, VA

DISA Level I System Administrator

. Provide technical support to Department of Defense

and military personnel

. Create, change, and delete user accounts per request

. Repair and recover from hardware or software

failures. Coordinate and communicate with impacted

constituencies

. Install and configure new hardware and software

. Troubleshoot any reported problems

. Evaluate incidents from all Tier I field sites,

opening incident in the ticket system and performing

any Tier I actions to resolve the incident.

. End user systems ( blackberries, client side email,

desktops, printers, thin clients etc)

06/2009-09/2010 Department of State

Alexandria, VA

Security Technology Call Center Technician / Team Lead

. Supervise work of others.

. Provide technical support to Department of State

Embassies and Consulates

. Troubleshoot access control and Security Systems

. Created training and production user accounts

. Created and process service request

. Created and processed classified and unclassified

work orders

. Created, modified and decommissioned Department of

State assets

. Logistics (Purchase Orders)

08/2008- 06/2009 High Road Academy

Lanham, MD

Teacher

. Supervised classroom

. Planned and implemented daily programs

. Created lesson plans

. Promoted activities designed to enhance the healthy

emotional, social, intellectual and physical development

of children

. Helped children establish good work and social habits

. Modeled professional and ethical standards when dealing

with students, parents, peers and community

10/2006- 10/2008 Picture People

Bowie, MD

Photographer/Senior Sales

and Service Associate

. Assessed client needs to make appropriate product sales

. Took and enhanced photographs via digital software

. Kept inventory of assets

. Operated cash drawer

. Maintained maintenance on backdrops and camera rooms

. Served as a mentor for new employees

COMPUTER COMPETENCIES

Microsoft Office Suite (Power Point, Access, Word, Excel, Publisher)

Outlook

SPSS Statistical Database

Remedy

Maximo

Knowledge Base

Share Point

TRAINING, CERTIFICATES AND CERTIFICTIONS

DOD Information Assurance Training

PKI Basic Training

Annual Security Awareness

Annual OPSEC Awareness

Annual Counter intelligent Training

Annual Antiterrorism Level One Training

Phishing Training

ORGANIZATIONS & HONORS

Summa Cum Laude

Alpha Chi National Honor Society

Psi Chi National Honor Society

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