Customer Service Manager

Marisa Pitts

**** ****** ***** *********, ** **296

abiys7@r.postjobfree.com Phone: 770-***-****

OBJECTIVE:

To be a part of an organization that demonstrates the importance of being a

team player with emphasis on giving great customer service.

EXPERIENCE:

September 1993

to

July 2009

EDUCATION:

Professional Photographers of America, Inc Atlanta, GA

Manager, Affiliate Relations & Recruitment

- Managed 180 autonomous affiliates by assisting with renewals,

allocations, meeting setup.

- Assisted new affiliates interested in affiliating with PPA with the

overall application process.

- Handle day-to-day operations of the Merit & Degree Program, including

merit tracking and notification of eligibility for Degrees.

- Handle day-to-day operations of the Certification Program, including

coordination of image submission reviews, feedback appointments, and

recertification.

- Oversee marketing and execution of PPA membership benefits, including

direct communication with vendors and actively seek out new member

benefits.

- Cultivate and execute monthly webinars.

- Develop and execute prospect recruitment campaigns, utilizing all methods

of media: direct mail, online, and sponsored seminars.

- Receive membership applications/apply payments.

- Work closely with Director to help create and implement member retention

and benefits program by exhibiting at industry-related trade shows and

events.

- Make presentations that promote membership growth.

- Communicate with members on a daily basis.

1978 Virginia State University Petersburg, VA

BS Business Administration

KEYWORD SUMMARY:

Team Player that enjoys talking and interacting with

customers; is highly motivated, and well organized.

Efficient in Microsoft Office Suites, Outlook, Visions and

Crystal Reports.

Contact this candidate