Customer Service Supervisor
Resume:
Stephen M. Ely
Lathrop, Ca ***30
OBJECTIVE
A position providing the opportunity to make a strong contribution to
organizational goals while continuing to develop professional skills.
EDUCATION
Graduate, Burroughs High School, Ridgecrest, CA (2001)
Cerro Coso Community College, Ridgecrest, CA (Continuing)
Delta Community College, Stockton, Ca (Continuing)
SUMMARY OF QUALIFICATIONS
Excellent communication and organizational skills
Superior analytical skills and problem solving abilities
Excellent merchandising skills
Strong computing skills
Excellent Leadership skills
COMPUTER SKILLS
Knowledge of PC/IBM and Macintosh operating systems; Microsoft Office
Professional Suite - Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Outlook; Quick Books Pro; Adobe Photo shop; Internet; and various
e-mail programs.
WORK HISTORY
Aug 2008 to Jun 2010: Lowe's Home Improvement, 3645 East Hammer Lane,
Stockton CA 95212; Product Service Associate; Supervisor: Jerry Cheeks,
Prepared and secured storefront daily
Maintained Product for customer access
Maintain product displays and Kiosks
Provide excellent customer service
Answer incoming telephone calls and assist callers
Operated various machines i.e. Order picker, Small and Large Forklifts,
Counter Balance Lift, Pipe thread machine, Blind cutting machine, Tile
cutting machine, Paint mixing station and Wood cutting machine
Provided technical information for various departments i.e. Inside Lawn and
Garden, Plumbing, Fashion Plumbing, Home decor, and Paint
Operated in store ordering system for various departments i.e. Fashion
Plumbing, Plumbing, Home d cor and Outdoor Power Equipment
Operated Infrared Scanner for Inventory Purposes and Price Label Updates
Secured a neat organized work area
Sept 2007 to May 2008: Autozone, 900 North China Lake Blvd, Ridgecrest CA
93555; Customer Service Associate; Supervisor: Debbie German, (760) 446-
3691
Provide excellent customer service
Answer incoming telephone calls, assist callers and provide automotive
information
Maintain Product and Inventory
Answer inquiries regarding automotive product and maintenance
Maintain a cash drawer
Secured a neat organized work area
Dec 2006 to Sept 2007: DCH Honda of Oxnard, 1500 East Ventura Blvd, Oxnard
CA 93036; Parts Service Associate; Supervisor: Alex Lopez, 805-***-****
Respond to mechanics request for parts and maintenance information
Submitted parts provided on to Repair Orders
In charge of ordering, tracking and inventorying parts from various
distribution centers
Completed inventory check lists
Ensure parts packing list were correct
Secured a neat organized work area
Mar 06 to Sept 06: Mr. Rooter Plumbing, 3503 Arundell Cir, Ventura CA
93003; Service Technician; 805-***-****
Answer and Respond to service calls
Perform troubleshooting and repair of plumbing components
Modify existing plumbing components for repairs
Provide information for upkeep of various plumbing components
May 04 to Mar 06: Carriage Inn, 901 North China Lake Blvd, Ridgecrest CA
93555; Front Desk Clerk, Maintenance Associate and Houseman; Supervisor:
Nick Whisnant, 760-***-****
Provide excellent customer Service Greet guests, secure rooms, ensure
customer satisfaction
Answer incoming telephone calls, assist callers, take messages, provide
information
Book rooms, fax, copy, email confirmation letters, filing, etc
Maintain an inventory of vacancies, reservations and room assignments;
Register arriving guests and assign rooms
Answer inquiries regarding hotel services and registration by telephone and
in person
Compile and check daily record sheets, guest accounts, receipts and
vouchers using computerized systems
Respond to guests' complaints
Maintain guests' rooms
Perform troubleshooting and repair of guests' rooms
References available upon request.
Contact this candidate