Customer Service Manager
Resume:
Carol J. Schlim
abiyr0@r.postjobfree.com
PROFESSIONAL EMPLOYMENT
Essex Realty Management, Inc. Tempe, AZ
Assistant Property Manager 2007 - Present
Responsibilities include:
Work directly with tenants, Leasing and renewals, Insurance, Correspondence, Phones.
Work directly with vendors, weekly property inspections.
Proficient in MRI, Excel, Word. And Acrobat.
Licensed Real Estate Agent
Safeway Distribution Center, Tempe, AZ
Trucking Supervisor 2004 - 2006
Responsibilities included:
Dispatching, Communicate with retail stores and warehouses on delivery/order
issues and resolutions.
Correction of driver logs, download trips, dispatch drivers
Safeway Inc., Tempe, AZ
Maintenance Dispatcher 1998-2004
Liaison to all 116 retail stores.:
Served as the Maintenance Dispatcher for all the Phoenix Division
Stores. Solo Maintenance Dispatcher since July 2003.
Safeway Inc. 1976-1998
Office Manager, Front Manager, Receiver, and Trainer
Responsibilities included:
Conducted computer based training, customer service, new hire
orientation, basic food safety, and liquor compliance programs.
Received silver & gold superior customer service awards including
stock options. Trained orientation and customer skills to new hires
helped them complete proper paperwork for hire.
Trained and overseen new office personnel in correct office
procedures.
Handled customer complaints in an efficient and professional manner.
Completed Western Union transactions, UPS service, Lottery services.
Scheduling covered shifts when employees called in sick.
EDUCATION AND TRAINING
Mesa Community College- Completed coursework in Business.
Completion of New Hire Orientation Presentation.
Trained in Safeway Sexual Harassment program.
Arizona School of Real Estate, License
COMMUNITY AND VOLUNTEER SERVICE
Habitat for Humanity, New construction project.
Tempe Unified School District
- Chaperoned, High School Programs
- Volunteer, Reading Program for Children with special needs
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