Customer Service Representative
Resume:
Sabrina Ross
**** ******** ***** ***. * Decatur, Alabama
*********@***.***
Home 256-***-****
Cellular 256-***-****
EDUCATION East Lawrence High School
Trinity, Alabama
August 1995 – May 2001
Virginia College – Paralegal Studies
Huntsville, Alabama
April 2009 – Present
3.0 GPA / President’s List / Night Classes
SPECIAL Typing (35+ WPM)
SKILLS Calculator (10 key touch proficient)
Personal Computer (Windows environments)
Word Processing (Microsoft Word 2007)
Email Management (Microsoft Outlook)
Internet (Westlaw)
Photocopier
Fax Machine
Money Handling (including large cash deposits and payouts).
Customer Service
Administrative (reporting, supervision, training, etc)
Strong written and verbal communication skills
GOAL Transition to the administrative world of business and customer service to pursue
greater opportunities for advancement in the paralegal field.
REFERENCES Jonathan Hubbert, Madison County Asst. District Attorney
Paul Barnett, Madison County Asst. District Attorney
Madison County District Attorney Office
100 North side Sq
Huntsville, AL 35801
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Sabrina Ross
2427 Gaslight Place Apt. D Decatur, Alabama
*********@***.***
Home 256-***-****
Cellular 256-***-****
EXPERIENCE
October 2005 - Holiday Inn Hotel & Suites
May 2008 Decatur, Alabama
Banquets Worker, Front Desk Clerk, Guest Accommodations Agent
Was originally hired on to work the banquets position after being there a year and showing my
customer service skills I was asked to assist in other parts of the hotel on a more person level
with the guest. I was offered a front desk clerk position where I talked and interacted hands on
with the customers in assisting them any way possible. A few months after being in that position
the sales Manager and General Manager came to me and asked if I would accept the position of
the Guest Accommodations Agent in the sales office. This included also talking to customers
over the phone as well as in person. Taking incoming and making outgoing calls to clients,
groups, large and small businesses coming to the hotel. I was also in charge of accounts and
their payments. Also which included sending out emails memos and around the office filling?
This job has given me a large hand in my customer service experience.
May 2008 - West Corporation
November 2008 Huntsville, Alabama
Customer Service Representative/ Call Center
Took incoming calls from ATT customers about their cellular phone accounts and devices.
Assisted customers with any type of question or concern about their phones or the billing of
their wireless accounts. Solved many issues and also made suggestive recommendations on the
newest phones and plans for their life and their budget. The motive was to set a very high call
resolution and to show customers exceptional customer appreciation.
June 2009- BBVA Compass Bank
November 2009 Decatur, Alabama
Customer Service Representative/ Call Center
Worked through a temporary service as a customer service representative at an inbound call
center. Answering questions from mostly credit card account holders of BBVA
Compass Bank. Activating customer’s card and their account or closing them.
Giving customer’s information on their payments and any trouble shooting
problems they are encountering with their cards. Assisted customers in making their
payments over the phone or either giving them information to the nearest branch
location.
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