Sales Customer Service

KARLA NELEMANS

***** ****** **** **** ***********, Florida 34614

352-***-**** / abiyqn@r.postjobfree.com

Professional Profile

Account Executive with a record of success in sales management at local

and regional levels. Creative problem solver with the ability to drive

revenue growth, resolve conflict, improve morale and consistently exceed

sales goals. Fluent in Spanish.

. Management - Solid background in planning and executing sales plans.

Hands-on manager with highly developed negotiation skills and

experience cultivating business partnerships. Equally strong in

promotional planning, merchandising and event planning.

. Team Building - Decisive team leader with extensive experience

recruiting and hiring sales teams, developing talent and creating

effective training programs.

. Communication - Persuasive communicator with well-developed

presentation and negotiation skills. Able to develop productive

relationships with colleagues, customers and staff at all levels.

Experience

VALEANT PHARMACEUTICAL/KINERASE -North Florida/Louisiana 2008-Present

Account Executive/Pharmaceutical Sales

Oversee sales operations for a pharmaceutical grade skincare line

within major

retailers and physicians offices.

. Increased market sales from -12% to +3%.

. Execute successful product and sales strategy trainings that expand

sales average by 17%.

. Conduct effective business meetings with store management to ensure

merchandising and marketing standards are adhered to company

guidelines.

. Successfully monitor and communicate stock levels and space location

concerns to store management to maximize product exposure.

. Successfully increased physician business by 8%.

STILA COSMETICS-North Florida/North Carolina 2005-2008

Account Executive

Directed sales and artistry training operations within 24 major

retail accounts and six

independent retailers.

. Successfully increased regional brand ranking from #8 to #2.

. Executed sales and artistry regional summit which increased sales by

68%.

. Coordinated successful in-store events increasing sales revenue by

52%.

. Proven ability to prospect and successfully opened two independent

retail accounts.

. Developed and implemented advanced artistry workshops to develop cast

member skills and product knowledge.

. Awarded, recognized and appreciated for valuable contributions by

C.E.O.

ESTEE LAUDER-Miami, Florida 2002-2005

Regional Makeup Artist

Key make-up artist to promote and increase product exposure and

revenue.

. Team leader in coordinating, promoting and booking a makeup artist

event that generated over $21,000 in one day.

. Lead and executed an outside bridal event which produced over $7,000

in sales.

. Set up successful launch for brow and makeup studio and exceeded

expected sales revenue by 13%.

. Increased color sales by 27% in key account door.

AVIS RENT A CAR-Kansas City, Missouri 1999 -2002

Shift Manager/Customer Service Manager

Managed and developed customer service and sales strategies. Hired,

trained and

motivated a team of twelve.

. Successfully resolved all customer service issues and concerns for the

facility reducing customer service complaints by 31%.

. Conducted biweekly sales meeting and provided ongoing (2-3) hour sales

mentoring sessions for individual team members.

. Reduced staff turnover by approximately 11%.

. Developed schedules to maximize productivity and reduced cost by 14%.

Education

CORRECTIVE MAKE-UP ARTISTRY-Gabriel Production, Miami, Florida

AIRPORT MANAGEMENT AND A.T.C-Fla. Memorial University, Miami, Florida

F.A.A. DISPATCH CERTIFICATE-Aviation Technical School, Miami, Florida

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