Customer Service Representative
Resume:
Natalie Davis
Avon, IN *****
Objective: My objective is to obtain a career where I can contribute to
the success of a growing company and to the financial future of my family.
Education:
Vincennes University- Associate's degree
November 2008 -May 1,2010
. Major: General studies with a concentration in behavioral
sciences.
AICPCU December 2007 to
Current
. Completed first course from a series of 4 to obtain AIC
designation.
Indiana's Premier Cosmetology School
February 1, 2005 to November 2005
. 1st place in the retail contest
. Attended several classes regarding color techniques,
cutting and styling
from Wella and Master Designers Josef and Shawn Settle.
Marian College
August 2000 to December 2000
. Received a Cheerleading scholarship.
Ben Davis High School
1997- 2000
. Graduated with a core 40 diploma.
Job History:
Liberty Mutual Insurance Company
April 2010-current
Paralegal: Under moderate supervision, provides assistance to support
attorneys in various stages of a lawsuit. Reviews medical
documentation, claims records and legal files to prepare a case for
trial. Reviews both claims records and legal files to respond to
interrogatories or discovery demands. Handles investigations including
locating witnesses, interviewing witnesses, photographing accident
scenes and obtaining evidence for trial.
Liberty Mutual Insurance Company
March 2007 - March 2010
Sr. Workers Compensation Adjuster: Top 10% performance in company.
While working independently and with a team of co-workers, conduct
investigations including, but not limited to assessing policy coverage,
contacting insured, injured workers, doctor's offices, and other parties
to determine compensability and establish reserves. Evaluate claim for
potential fraud. Be involved with litigated claims as necessary.
Completing tasks with limited direction within deadlines provided.
Dedicated to major account.
Customer Service Representative-SCU: Under close supervision, performs
a variety of routine customer service functions which involve providing
and/or obtaining information and registration of new and existing claims.
Assists in the resolution and corrective action of inquiries and/or
problems which are within established company guidelines and require
minimal interpretation.
Zurich North America
January 2002- December 2004
Claims Associate: Handled low to moderate complexity commercial
automobile and general liability claims with in a specific authority to
conclusion. Handled specific accounts, while continuously achieving
company goals and maintaining education standards set by my manager.
Maintained positive relationships with accounts, vendors, and appraisers.
Technology Knowledge:
. Access Internet
. Process Claims E-mail software
. Excel Microsoft Word
. Microsoft Word
Office Skills:
. Skilled at multitasking in a busy office setting while maintaining
concentration when subjected to frequent and varied interruptions.
. Strong verbal and verbal communication skills.
. Enjoy working with customers, vendors, employees, mentors and
superiors
. Am highly organized & self directed and able to prioritize wants and
needs
. Especially in the insurance arena, am capable of efficiently
processing claims, while maintaining contact, pending and closing
goals
Contact this candidate