Customer Service Administrative Assistant
Resume:
Ashlee N. Watkins
Hope Hull, AL *6043
***************@*****.***
Objective
Obtain a position that reflects my experiences and skills and make it into
an enjoyable career. Service-focused professional, reliable worker and has
the ability to quickly adapt and learn new concepts.
Education
Alabama State University Montgomery, Alabama Biology
Roosevelt Roads High School Ceiba, Puerto Rico H.S. Diploma
Experience
. Sept 2010 - Present Typist I Bulletin Board/Montgomery
Advertiser Montgomery, AL
Listen to 400-500 voicemails of ads daily and record ads in software
called Endeavor Ad Entry.
. April 2010 - July 2010 Data Entry/Production Support
Montgomery Community Action (East Early Head Start) Montgomery, AL
Provide direct production support to operational needs for manager,
caregivers and facility. Organize and coordinate the clerical functions.
Responsible for producing requested output, files and reports that is
required by manager. Perform routine maintenance such as daily attendance
and supplied classrooms with desired materials. Responsible for sending
requisition forms for building, classrooms and office repairs and
supplies needed. Display interpersonal relations skills with parents.
. Feb 2010 - Mar 2010 Staffing Coordinator/Front Desk Clerk
Ambassador Staffing Montgomery, AL
Greet and provide excellent customer service. Assist applicants with
completing application while proofreading. Record data, create new
applicant files, answer and direct incoming calls as well as schedule
interviews. Assemble new hire paperwork and make copies when necessary.
Perform new hire process such as leading safety orientation, issuing drug
tests, uniforms and safety materials. Complete I9 forms and employment
verification/wages forms for employees. Take job orders from clients,
help supervisors with job placement. Deliver paychecks and employees to
job site, make deposits and perform various clerical duties such as
filing, faxing and etc.
. July 2008 - Aug 2009 Administrative Assistant
Directv Homeservices Montgomery, AL
Dispatch and track technicians, schedule and confirm appointments.
Monitor job completion (production) rates, assess job distribution and
check all incoming work orders and lease agreements. Manage a high volume
of incoming and outgoing calls. Complete daily and weekly reports with
deadlines. Place courtesy calls to answer customer's questions and
resolve existing escalations. Assist managers and perform several other
clerical duties not limited but including faxing, filing and scanning.
. Nov 2007 - June 2008 Front End Supervisor/Admin Cashier
Ross Dress for Less (part-time) Jacksonville, FL
Oversee the front end of the store including all cashiers. Handle cash
transactions, schedule breaks and assure all returned items are priced
correctly and distributed back to its proper area. Hold key to cash
drawer, jewelry and fragrance case. Assist customers with any concerns
and most importantly, keep the front of the store clean and appealing.
Count money in safe weekly and registers daily and record data. Set up
registers for the start of business, make deposits and carry out clerical
duties.
. Feb 2008 - May 2008 Customer Service Representative
LABSCO (Laboratory Supply Company) Jacksonville, FL
Provide outstanding customer service to large hospitals, rural community
hospitals and single physician offices. Take and enter orders for medical
and surgical products, answer multiple lines and file work orders. Assist
existing customers and potential customers in a knowledgeable and
professional manner.
. June 2007 - Sept 2007 Administrative Assistant
Bruister & Associates (Installs for Directv) Montgomery, AL
Serve as assistance to supervisors, technicians and mainly customers.
Distribute jobs (work orders) to technicians geographically and record
data. Print, fax and file work orders. Manage an enormous amount of
inbound calls. Also schedule and confirm appointments.
. Aug 2005 - April 2007 Commercial Specialist Manager
Autozone Montgomery, AL
Use program to retrieve information in order to sell car parts to
national shops such as Firestone and Midas and independent shops such as
family owned businesses. Participate in conference calls and meetings to
discuss sales and innovations. Answer commercial line to take orders and
place courtesy calls to make a sale. Occasionally deliver car parts to
visit clients as well as promote new items and obtain new clients (build
clientele). Record client's purchases, collect monies and make deposits.
Participate in interviews, record application surveys and supervise the
Mobile Sale Representative (driver).
Computer Skills
Computer skills include but not limited to MS Word, Excel, Outlook,
PowerPoint and Internet usage. Average words type per minute is 45-50.
Other Skills
Other skills include the ability to read, write and speak Spanish at an
intermediate level. Perform a great number of clerical duties (detail-
oriented). I have the leadership experience and skills to supervise and
coach other. I am a self-motivated team player and highly successful at
building customer confidence. Committed to excellence and able to
recognize problems and take actions. Most importantly I display
professionalism and willingness to learn my job and be creative.
References
Available upon request
Contact this candidate