Customer Service Sales

La Tracy Hawkins

**** *. ******** **** *** ****, Coppell, TX 75019 * 817-***-**** *

abiyoz@r.postjobfree.com

Objective

To obtain a position in the customer service profession that will utilize

my experience in the customer service, excellent communication skills and

strong desire to help others.

Experience

Assistant Manager

08/2008 - 10/10 Justice Lewisville,

TX

. Assists the Store Sales Leader in sales generation, operations,

merchandising and human resources management

. Trains sales associates in all areas of business Ensures customer

service standards are met

. Assists with company merchandising presentation directives

. Continuously networks to recruit quality associates

. Communicate company policies and procedures to associates

Head Cashier

03/2008 - 12/2008 D.E.B. Junior/Plus Clothing Store Grapevine, TX

. Provides outstanding customer service by greeting and acknowledging

each customer and providing a friendly environment.

. Maintain thorough product knowledge and advise customers of current

promotions and advisements.

. Assist customers in locating merchandise, returns and refunds, ringing

up sales and communicating customers concerns to management.

. Assist in floor moves, display maintenance, Transfer, Mark downs, Loss

Prevention and replenishing merchandise.

New Orders Agent

04/2007 - 06/2008 First American Home Buyers Odessa, TX

. Answered incoming customer inquiries to provide quotes for home

insurance and updated existing orders.

. Probed to obtain relevant information to ensure customers receive the

most effective quote.

. Educated callers on different products and services available to them.

. Maintained established productivity and quality standards in

compliance with departmental objectives.

Customer Service Agent

03/2006 - 04/2007 Telvista Odessa, TX

. Received high volume of incoming calls from customer's experiencing

trouble with cellular devices

. Worked closely with authorized dealers to activate new accounts,

troubleshoot, and process payments.

. Researched multi-line accounts to identify trouble conditions and

effectively resolve service interruptions.

. Demonstrated effective communication and problem solving skills, as

well as a working knowledge of clients specific reference materials

and product information.

. Maintained required call handle time, quality standards and

availability.

Receptionist / Secretary

02/2003 - 01/2007 Custom Wholesale Supply Odessa, TX

. Attend phone calls, concluded the nature of calls and assisted callers

to the proper department.

. Successfully organized appointments between employees and clients.

. Responsible for typing reports, memos and other correspondence.

. Kept detailed messages from the person called upon, containing name,

call timing and business nature.

. Transcription (75 wpm.,10 key)

. Accepted and distributed messages and mails to proper departments and

employees. Excellent interpersonal, communication and customer service

skills.

. Superb time management skill.

. Demonstrated high-level of abilities of various computer software

programs and fluency in using standard office software packages (MS

Office: Access, Excel, Word, Power Point, and Outlook).

Education

North Lake College Irving, TX

01/2010

Odessa High School Odessa, TX

08/2002 - 05/2006

. Diploma

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