Customer Service Quality Assurance

Jari D. Johnson

Po Box ****, Fort Wayne, IN ***96

260-***-**** Home 260-***-**** Cell abiyon@r.postjobfree.com

OBJECTIVE: Secure a customer service, data entry, dispatching, or administrative position entry

level, full or part time.

Knowledge, Skills and Abilities

•Strong team player with the ability to lead and motivate others

•Strong decision making ability

•Ability to work well under pressure

•Strong PC skills utilizing Microsoft Office software

•Ability to lead, motivate and continually develop individuals in order to create a cohesive and effective team

•Strong desire and ability to serve customers and solve problems

•Detail oriented with the ability to multi task and set priorities for self and others

•Excellent organizational skills

•Excellent interpersonal, written and verbal and communication skills

•Ability to build good rapport with others

•Strong team player with ability to adapt to change in a fast paced environment

•Strong telecommunication, call center, and order entry background

PROFESSIONAL WORK HISTORY

Covington Manor Rehabilitation Center Fort Wayne, In 01/09 to 09/10

CNA: Duties Taking vital signs Help with some medical procedures Assist patients entering or leaving their beds Assist

patients walking Tidy patient's rooms Answer call lights Make beds Deliver messages Monitoring patients and reporting

changes Collecting samples for testing Provide patient hygiene Feeding patients Monitoring food and liquid input/output

Kingston Care Nursing Home Fort Wayne, In 09/08 to 12/09

CNA: Duties Taking vital signs Help with some medical procedures Assist patients entering or leaving their beds Assist

patients walking Tidy patient's rooms Answer call lights Make beds Deliver messages Monitoring patients and reporting

changes Collecting samples for testing Provide patient hygiene Feeding patients Monitoring food and liquid input/output

Kelly Services (Temp Placement Service) Fort Wayne, In 02/04 to 02/08

Administrative position, Customer Service, Dispatching, Receptionist, Construction and payroll clerk

Duties: typing, answering phones, schedule meetings and conference calls, sorting through mail and taking messages,

light bookkeeping, generate reports, coordinate deliveries, data entry, filing, organizing and billing for and services

Verizon Fort Wayne, In 07/87 to 11/03

Quality Assurance Specialist: Duties analyze and coordinates activities to correct company policies and procedures not

being utilized. Understanding and applying knowledge of quality assurance standards and procedures: Reviews quality

assurance instructions, office procedures, conduct inspections and tests, sequence of operations, and work assignments

of central office.

Network Dispatch Supervisor: Duties hire, train and schedule dispatchers. Make sure all employees understand the

essentials of the job, payroll, and expediting. As well as motivator, and coach.

Offline Order Entry Supervisor: Duties hire, train and schedule associates, overseeing various employee activities to

ensure that customer’s orders are processed timely and accurately. Make sure the customer receive excellent service by

ensuring the sales associates orders are correctly and timely.

Quality Trainer: Duties responsible for a number of training duties including one on one training for new employees, help

identify employees who are ready for promotion and offer them the assistance they need to be promoted, help acclimate

employees who are moving from one job description or area to another and assist with updating employees on any new

skills that may be required for their position.

Business Sales Associate: job entails providing information about the products and services of the company to the

business customer, data entry, answer phone, customer resolutions, up selling products and services, meeting /exceeding

company expectations, and filing.

Residential Sales Associate: job entails providing information about the products and services of the company to the

residential customer, data entry, answer phone, customer resolutions, up selling products and services, meeting

/exceeding company expectations, and filing.

EDUCATION AND TRAINING

Certified Nursing Assistant (CNA) Professional Resources Resource In 04/08 to 09/08

CPR Training American Heart Association Fort Wayne, In 07/08

Management Training Rockhurst University Rockhurst, IL 07/98 to 10/01

High School Diploma Gage Park High School Chicago IL 06/77

Contact this candidate