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Project Manager Customer Service

Location:
Riverside, CA, 92508
Posted:
October 19, 2010

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Resume:

***** **** ****** ****, *********, CA ***** Cell: 951-***-****

abiynk@r.postjobfree.com

HIGHLIGHTS:

. 10 years Management experience

. Proven track record of meeting deadlines and budgets

. Received $2.5 million in Riverside County Transportation / WRCOG

TUMF and DIF reimbursements

. Distribution/Warehousing experienced in 3PL environment

. Proficient in JD Edwards, Microsoft word, excel, project, power

point, AS400, RF devices

PROFESSIONAL EXPERIENCE:

MDM Consulting (Consulting Industry)

Project Manager

5/2008 - 7/2010

Riverside, CA

. Work with customers to understand their business activities,

workflows, and needs; determine how MDM Consulting can help meet

those needs and formulate and implement cost-effective solutions

. Business to business sales

. Positively negotiated conditions for clients within

municipalities such as: County of Riverside, City of Hemet, and

the City of Hesperia

. Utilize municipal and agency contacts to provide project

specific recommendations for timely and cost effective results

. Obtain building, environmental, electrical, encroachment,

pedestal, and common wall permits

. Manage subcontractors in the installation of wet / dry

utilities, grading, block walls, sales trailers, etc.

Pulte Homes Corporation (Homebuilding / Land Developer)

Project Manager

11/2005 - 5/2008

Irvine, CA

. Successfully completed Brookdale Terrace on time and budget- 311

single family homes development with a .75 mile long trail

. Successfully completed Stoneridge on time and budget - 183

single family homes development with a baseball park and offsite

major arterial bridge over Army Corp. and San Bernardino County

Flood Control Jurisdiction

o Successfully planned, negotiated and received $2.5 million in

Riverside County Transportation / WRCOG TUMF and DIF

reimbursements

. Successfully trained and promoted associate to become Assistant

Project Manager

. Created and managed the scope, cost, schedule, and contractual

deliverables through planning, tracking, quality assurance,

change control, and risk management

. Lead project teams during all phases of development life cycle

including requirements gathering and analysis, design, and build

. Developed and managed project work plans including tasks,

resources, schedule, and budget

. Monitored and managed project performance including

deliverables, milestones, and expenditures

. Managed subcontractors/trades to ensure that contractual project

commitments are met

. Managed customer relationships and expectations

. Worked with marketing and sales teams to develop new business

opportunities

. Knowledge of Subdivision Map Act, CEQA, CFD's, Public Bids

. Coordinated all bonding for financial assurances, permits, and

state department of real estate

. Managed Assistant Project Manager, Construction Manager and

Project Coordinator

. Coordinated and directed a team of consultants (Engineers,

Soils, Environmental, Architecture, etc.) in the development of

raw land for single family home tracts

. Prepared and awarded bids to contractors for site development

work

. Processed and delivered over 500 building permits to include

encroachment, trailer, LLA's, etc.

. Developed monthly status reports and projections for senior

staff report meetings

. Coordinated building efforts between various builders,

municipalities, utility companies, home owners and contractors

Empire Land, LLC/Administaff (Homebuilding / Land Developer)

Project Manager

8/2003-11/2005

Ontario, CA

. Managed overall Planning, Entitlement, and Construction budgets

. Entitled land from TTM through Final Mapping and bond

exonerations

. Implemented Environmental Permit stipulations

. Annexed property into CSA's, LMD's, and water district

. Processed reimbursement / refund agreements relating to TUMF and

DIF

. Coordinated efforts between all consultants

. Coordinated efforts with various government agencies and

personnel

. Processed building permits, encroachment permits, and

construction trailer permits

. Maintaining fiscal budgets

. Reviewed accounts receivable and accounts payable documents for

accuracy and completeness

. Received, logged and processed payments from vendors

Toyota Motor Sales, USA H.Q. (Automotive Parts Distributor)

Warehouse/Distribution Supervisor

4/2001 - 4/2003

Torrance, CA

. Supervised 16 plus union associates in daily unloading and

stocking efforts

. Attained, improved, recorded, and reported daily stocking

. Implemented Kaizen, TQM and TPS principles in department for

efficiency / performance

. Maintained and coordinated project safety policies and

procedures

. Attended Great Managers training - attained certificate of

completion

. Supervised 30 plus union associates in daily shipping and

picking efforts

. Ensured pick, pack and ship is accurate, timely, and cost

effective

. Tracked and maintained backorders from all dealers

. Managed multiple projects/priorities to meet specific goals &

deadlines

. Identified inefficient processes and proposed effective

countermeasures

. Perform training exercises in all shipping activities

PSS World Medical/Diagnostic Imaging, Inc. (Medical Distribution)

Operations/Warehouse Manager

11/1998 - 4/2001

Jacksonville, FL

. Recognized as the most organized and cleanest warehouse in

company

. Reduced accounts receivable from over 10% overall to below 3%

within 6 months

. Focused on profit and loss statement to maximize profitability

. Directed customer service, purchasing, accounts

receivable/payable, warehouse

. Recognized as having 100% safety record for six month period

. Managed inbound and outbound freight carriers:

schedules/costs/negotiation

. Managed adherence to DOT and OSHA regulations

. ISO Certified

. UPS, Fedex, USPS systems knowledge

. Ensured Standard Operating Procedures adhered to

. Managed multiple projects/priorities to meet specific goals &

deadlines

. Kept vehicle maintenance files updated

. Managed all pick, pack, ship and route drivers for operation

. Coordinated with customers for proper storage of deliveries

. Hired, trained, counseled, and provided performance evaluations

to employees

. Coordinated with service, customer service and sales departments

for effective delivery

. Researched and resolved back orders/returns

. Promoted a team environment between all 3 departments of the

business

. Promoted company goals and objectives: financial, customer

service, safety

. Focused on quality and productivity

. Managed cycle count program on a daily, monthly and yearly audit

basis

. Worked closely with corporate accountant to ensure accurate

month end reporting

. Processed payroll for staff of 30

. Performed FIFO on a daily basis

EDUCATION:

University of South Florida

Bachelor of Arts Degree-Tampa, FL

SKILLS:

Proficient in Microsoft Office Applications (Excel, Word, PowerPoint,

Outlook, etc), Forklift certified, JD Edward -AS400, RF devices, WMS

systems, Effective problem solver, detail oriented, meet deadlines, team

player, strong team builder and communicator, Excellent analytical & people

management skills, including conflict resolution, coaching and developing

others, promoting teamwork and performance management

REFERENCES: Available Upon Request



Contact this candidate