Customer Service Security

Ernestine Ndoumbe

**** ********* ******* **. **** Allen, Va. 23059 804-***-**** abiymv@r.postjobfree.com

OBJECTIVE

To obtain employment within a cutting edge organization. I am an experienced and dependable professional committed

to being an asset to a company in providing excellent team player skills, customer service and security skills in the

workplace. I have over 25 years of customer service, security, dispatch and management experience combined.

SUMMARY OF QUALIFICATIONS

Communications

Recognized for excellence in oral and written communications. Natural team builder who establishes strong working

relationships and maintains excellent rapport. Effectively interfaced with customers of all ethnicities and cultures

seeking information on company matters.

Management

As the director of security in a mall setting, I led a staff of 30 personnel, to include city police officers that were

responsible for providing safety, security and customer service while enhancing good relations with managers, patrons

and business owners in the mall’s community. As a security supervisor, I managed 17 officers responsible for

providing quality security and compliance of company policies in a production plant. I also assisted in the

development of an emergency evacuation plan that would involve thousands of lives being saved. Currently I am

managing hundreds of thousands of dollars of properties.

Administrative

Conducted legal and administrative reviews of Air Force law enforcement documents, to include traffic citations

written on base facilities. Oversaw the implementation of retail security policies which resulted in more than a 75%

reduction in employee pilferage. Provided administrative support to the human resource department to include all

aspects, such as interviewing, hiring and firing processes, training and payroll. K-9 unit patrol on military base

facilities.

PROFESSIONAL EXPERIENCE

Dispatcher

12/2008-12/2009 M.C. Dean, Inc. Caroline County, VA

• Dispatch and track TSG technicians performing maintenance and installation of traffic control systems in

Washington, DC and Falls Church, Virginia.

We average over 1,500 work orders monthly.

• Provide first line support for OpenBand residential communication products - internet, telephone, video and

security services.

We average 875 calls per month.

• Receive Emergency calls from M.C. Dean, Inc. Customers requiring immediate service response.

Customer examples include: Hartsfield Jackson Atlanta International Airport, United States Army European

Command Facilities in Germany, Home Depot stores, and several U.S. Government locations in the DC

Metro area where M.C. Dean, Inc. provides critical support services that require rapid 24 hour

• deployment.

Small Business Owner/Property Manager/Landlord

06/2003-Present, No More Hassles Landlord Services LLC, Henrico County, VA

• Set up multi-tenancy homes for rentals

• Screen and interview potential tenants

• Provide financial and property management

Field Interviewer (Private Contractor)

09/2003-05/2004, LHK Inc. Philadelphia, PA

• Interviewed assigned households in a media study throughout the U.S.

Mall Security Director (Albany, GA)

01/2001-08/2002, ERMC Security, Chattanooga, TN

• Supervised 18 security officers and 12 city police officers in a mall setting.

• Performed human resource duties such as hiring, firing and payroll

• Customer service to the mall community and beyond

Security Supervisor

03/1998-01/2001 Burns Security, Wackenhut Security, Richmond,VA

• Supervised 12 security officers

• Patrolled the company’s property

• Dispatched Officers

Insurance Sales Agent

05/1995-01/1998, Combined Insurance Co. Glen Allen, VA

• Renewals and collections on old policies

• Acquired new policies from sales of various insurances

Temp Companies/Fulltime Parent/Housewife

01/1980-05/1998 (Worked off and on and when available to do so

with temp companies due to military travels)

Loss Prevention Specialist

03/1978-01/1980, AAFEES Military Store, Oklahoma City, OK

• Prevented loss, waste and employee pilferage

Military Police Officer, USAF

03/1976-03/1978

• Patrolled, searched and secured military air force base

• Dispatched officers in and around air base

EDUCATION/TRAINING

DeVry University, Presently Attending

Financial Management Training, Vision in Venture-2006

Security Management Training, ERMC Security-2002

Customer Services Training, LHK Partners, Inc.-2003

Security Supervisory Training, Richmond, VA-1997

Customer Service Training, Levels I&II-1995

Administrative Training, USAF- 1977

Law Enforcement Training, USAF-1976

Westover High School, Diploma-1975

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