Amanda Greene Work Experience

**** ******* *** ******** ******* /Sales Representative

Newport News VA, 23607 4/2009-3/2010 WEST CORP, Hampton, Virginia

• Worked in a high volume call center answering calls, updated accounts,

848-***-****

abiymm@r.postjobfree.com processed payments and transferred calls while simultaneously navigating

through screens to assist customers with their accounts

• Build positive rapports with customers, verified, reviewed, and researched

accounts

• Answered questions, sold products, resolved problems, provided advice or

assistance with new or existing customers

• Promoted products such as; DIRECTV, wireless service through At&t,

internet and home telephone service

• Maintained a positive attitude and pleasant greeting to help appease

dissatisfied customers

• Utilized databases such as; EASE, CCTP, ATLAS, and Express pay according to

the customer’s needs

Cashier

12/2007 – 12/2009 MCDONALDS, Hampton, Virginia

• Assisted customers with food orders

• During busy working hours, maintained a calm attitude while simultaneously

taking orders

• Cleaned work areas

• Counted the register for accuracy, and also handled the exchange in money

• Assisted customers with food choices from the menu

Cashier

3/2009- 9/2009 ROSS, Hampton, Virginia

• Trained to be a cashier in customer service returns

• Handled exchange of money

• Monitored the fitting room and assist customers with their clothing items in

which they want to try on

• Organized items in appropriate locations and stocked merchandise

• Maintained a clean work area for both customers and also for associates

Customer Service Representative

11/2007 - 11/2008 NCO, Hampton, Virginia

• Worked in a high volume call center answering phones to assist customers with

their cellular phone accounts

• Used systems like IHLR, STREAMLINE, PRIMUS etc. in accordance to the

calls that were taken

• Researched and reviewed customers accounts

• Consistently answered phone calls regarding accounts while simultaneously

navigating in and out of screens

• Assisted customers with issues and directing them to the appropriate

departments following the companies steps and processes

• Updated, adjusted and processed payments on customer’s accounts

Cashier

11/2006 - 7/2007 FARM FRESH, Hampton, Virginia

• Handled grocery and non grocery items

• Handled the exchange in money

• Restocked produce and/or merchandise on the shelves when needed

• Stayed informative on the new sales and coupons about the store

• Learned various codes for different products and produce

Sales Representative

9/2005 - 9/2006 MAN OF FASHION, Birmingham, Alabama

• Learned the value of being a team member

• Assist customers with issues and directed them to the appropriate person

• Inventoried, fold, hung and showcased different clothing material

• Always showed interest and a positive attitude while helping customers or just

cleaning the work station

• Trained in how to sell merchandise in clothing and jewelry

Education

5/2007 High School Diploma, Phoebus High School, Hampton, Virginia

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