Customer Service Human Resources
Resume:
Maureen Sollenberger
Shreveport, LA 71105
**.*******@*****.***
Cellular Telephone: 619-***-****
PROFESSIONAL EXPERIENCE
Head Payroll and Financial Technician for Balboa Naval Hospital, San Diego,
CA March, 2009- July, 2010
. Responsible for all Timekeeping obligations (see following job
description below).
. Seen as a leadership position.
. Provided administrative support for senior leadership
. More emphasis on trouble shooting pay issues that may have occurred
. In charge of inputting new hires into the payroll system
. Works very close with the Human Resources Department, making sure that
the information and activity is consistent between the two directorates.
. Accountable for making any adjustments in employee information,
including: tax information, allotments, address changes, direct deposit
information, work schedules, etc.
. Responsible for clearing the missing and invalid reports in DCPS (Defense
Civilian Pay System).
. Performs Payroll Policy and Procedure Compliance briefs for all
departments of the hospital; providing a powerpoint presentation.
. Schedules and conducts training on payroll systems to press goals of
decentralization of the command
. Works directly with upper management (Department Heads and Controller) in
the Directorate for Resource Management on projects and in-command audits
. Ensures and enforces that proper Payroll policy and procedures are being
taken by all employees
. Expected to professionally communicate, collaborate, aid, and brief with
a wide range of individuals; including: Directorate Heads, Department
Heads, Controllers, customers, fellow staff, military, civilian, etc.
. Completed 2-year career conditional appointment
Financial Technician/Payroll Timekeeper for Balboa Naval Hospital, San
Diego, CA July, 2008- March, 2009
. Responsible of the timekeeping and payroll for a twenty-five hundred
civilian employees
. Inputting hours of employees into the SLDCADA (Standard Labor Data
Collection And Distribution Application) payroll system
. Required to file and store important worksheets, such as
overtime/compensatory timesheets, on-call pager information, jury duty
papers, allotment sheets, direct deposit forms, federal tax forms (EDD
and W4's), etc.
. Maintained the organization of the work office and ensured that resources
and supplies were available to customers at all times
. Accountable for keeping timekeepers up to date with any new activity or
information given from the Comptroller, Department Head, or direct
Supervisor
. A majority of the job was very customer service-oriented, such as dealing
with employees' incorrect hours that were processed, trouble shooting,
pay issues, and any other customer concerns that an individual may have
. Helped with upper management projects, such as audits of employees and
entitlements
. Other tasks included answering emails, answering phone calls, faxes
. Familiar with online trainings for Federal positions, such as HIPAA, etc.
Tutor for Whittier Presbyterian Church, Homework House, Whittier, CA
September, 2004 - May, 2008
. Responsible for supervising and teaching children from ages 6-14 with
learning and mental disabilities
. Main goal was to aid students in problem areas and offered exercises in
order to catch them up with their grade level
. Not only was an educational support program, but was also a mentorship
for the children involved
. Trained new tutors and advised them in proficient techniques to keep the
children interested but still obtain maximum progress
EDUCATION
Whittier College, Whittier, CA
Bachelor's of Art, May 2008
Major in Psychology
SKILLS/STRENGTHS
. Competent in the Tagalog language,; Some experience with Spanish
. Excellent verbal and written communication skills
. Experience with Leading Groups
. Team leader and player; Experienced in working with all levels of
management
. Extensive knowledge and use of Microsoft Word, PowerPoint, Excel, and
Internet Explorer
. Extensive knowledge and use of SLDCADA (Standard Labor Data Collection
And Distribution Application)
. Extensive knowledge and use of DCPS (Defense Civilian Pay System)
. People person but still able to act in a professional manner
. Self motivated, efficient, determined, detail-oriented, excellent at
multi-tasking, quick learner
. Has obtained and been able to keep a secret security clearance
REFERENCES
Dawn Cano Medina Management Analyst SWRMC, San Diego
Aaron Winters Senior Chief, POMI
Naval Medical Center, San Diego 619-***-****
Rhondda Schroen Dept. Head Direct. Rsrc. Mgmt. Naval Medical
Center, San Diego 619-***-****
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