Mikkia N Smart

Home Phone 757-***-****

Cell Phone 757-***-****

EDUCATION: 2005 High School Diploma IC Norcom High School

OBJECTIVE: To obtain a position as a Front Desk Clerk with Comfort Inn Hotel and

Suites

QUALIFICATIONS:

Over 5 years of experience in Customer Service, to include working for the Department

of the Navy Bachelors Enlisted Quarters as a Temporary Housing Leasing Agent

Enthusiastic team player who works well independently

Works extremely well in stressful environments with an exceptional ability to manage

multiple tasks simultaneously

Possesses excellent oral and written communications skills

Possesses excellent computer skills

PROFESSIONAL EXPERIENCE:

Naval Support Activity

December 2005-April 2009

Front Desk Customer Service Representative

Duties included assisting in training of new Front desk clerks as appropriate. Assist

Housing Manager in the establishment of standards for personnel administration and

performance, service to patrons, room assignments, advertising, publicity credit, service

and type of patronage to be solicited. Requisition supplies and equipment. Answers

patron complaints and solves problems. Carry out safety and emergency procedures

including, but not limited to, fire, crowd control, inclement weather, and bomb threats.

Operate and control computer terminal. Communicate with guests; direct/escort them to

various facilities and functions within the property. Interact with guest and other

employees in a courteous, empathetic and discreet manner. Promotes outstanding guest

relations

AJ Wright

October 2003-October 2004

Customer Service Representative

Duties included stocking and rotating products, operating cash register, handling money,

performing daily check out procedures, and making daily bank deposits, checking in

route return products, maintaining store appearance; keeping attractive price signs,

clothing shelves, floors, windows, etc.., Providing friendly, courteous service to all

customers. Set up special displays, assist with inventory, lifting and moving of products

up to 50lbs. Perform other duties as required or assigned

JC Penny

October 2004-February 2005

Customer Service Representative

Duties included providing customer service for both internal and external clients,

reconciling registers at the end of shift, making deposits, helped organize the store and

maintain a clean working environment, merchandising as well as store inventory

References Available Upon Request

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