Lakisha Spurlock

**** ******** **** #****

Baton Rouge, LA 70802

225-***-****

Career Goal

Obtain a challenging career that will utilize my competencies,

capabilities, skills, education and professional experience.

Professional Background

2007-present: Work as a Legal Assistant for the Eaton Group Attorneys, LLC,

Baton Rouge with the following responsibilities:

. Specialize in one or more collections areas in which legal action may

be necessary, including but not limited to: credit card, purchased

debt, auto loans and student loans.

. Perform skip traces on customers to obtain and update address,

employment and asset information to prepare new collections accounts

for suit.

. Prepare and file correspondence, pleadings, judgments, garnishments

and supporting documents with district and city courts in Louisiana.

. Maintain an individual work queue of over 800 active files.

. Meet and exceed assigned production standards by collecting on

delinquent accounts.

. Follow up with customers and courts to ensure that legal requirements

and deadlines are met.

. Aggressively pursue past-due accounts to meet and exceeded my monthly

collections goals of over $90,000 monthly.

. Assist management with training of new Legal Assistants.

2006-2007: Worked as an Administrative Assistant 3 for the Louisiana

Commission on Law Enforcement, Baton Rouge with the following

responsibilities:

. Provided administrative/secretarial support such as answering

telephones and resolving a range of administrative problems and

inquiries.

. Operated desktop computer to compose and edit correspondence and

memoranda from dictation and verbal direction.

. Prepared, transcribed, composed, typed, edited and distributed agendas

and minutes of numerous meetings.

. Scheduled and coordinated meetings, appointments, events and other

activities for supervisor.

2006: Worked as an Insurance Specialist for the Baton Rouge General Medical

Center, Baton

Rouge with the following responsibilities:

. Verified benefits, obtained pre-certification or authorization when

required.

. Communicated and relayed medical information to patients' insurance

provider(s), in accordance with HIPPA guidelines, in a timely manner.

. Updated insurance authorization information in Canopy Financial

. Communicated with Utilization Management Nurses and Lead Case Managers

to tracked patient cases to ensure timely authorization.

. Notified Utilization Management Nurses of authorizations and denials.

Other Professional Background

2004: Worked as Part-time Recruitment and Compliance Coordinator for the

Young Leaders Academy, Baton Rouge with the following responsibilities:

. Recruited and oriented new members into the Academy.

. Maintained updated address and school information on current Academy

members.

. Assisted with planning and executing of fundraising activities for

Academy members.

. Managed and maintained Academy members' attendance at After-School

Tutorial, Summer Academy/Saturday Academy, and Community Service.

. Managed and maintained attendance records of Academy members' parents

at Parent Support Network meetings.

. Answered phone calls and ran errands, when needed.

Educational Background

. Enrolled in Master of Accountancy curriculum at the University of

Phoenix, Baton Rouge, LA. Expected completion: 2012

. Achieved Master of Business Administration from the University of

Phoenix, Baton Rouge, LA in the year 2007.

. Achieved Bachelor of Science in Business Administration from Southern

University A&M, Baton Rouge, LA in the year 2004.

Computer Programming Skills

. Office Package: Microsoft Word, Microsoft Excel, Microsoft Access,

Microsoft PowerPoint, Microsoft Outlook Express

. Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP,

Windows Vista

. Other Computer Skills: WordPerfect; Internet Explorer; Commercial

Legal Software (CLS); Canopy Financial; Type ? 65WPM)

Skills

. Motivated, self-starter; independent and top notch work ethic

. Detail Oriented with strong organizational and negotiation skills

. Communication (oral and written), Leadership, Interpersonal,

Analytical, Problem Solving & Decision Making Skills

. Excellent telephone communication techniques

. Ability to meet goals and deadlines in a fast paced, highly successful

environment

. Ability to be on the telephone for long periods of time

. Knowledge of collection legal industry

. Legal Solutions knowledge

. Knowledge and background dealing with FDCPA

. Fair Debt Collection Practices Act (FDCPA) Certified

References

Furnished upon request

Contact this candidate