Customer Service Manager

Renee Breckenridge

**** *. **** **. *

Wichita, KS 67212

Phone: 316-***-****

Email: abiyjt@r.postjobfree.com

Career Objective

To obtain a position that utilizes the achievements, skills, strategic thinking and leadership abilities that enable

me to consistently allow professional growth and advancement from within the career chosen.

Summary of Qualifications

• Displays time management and organizational skills

• Displays passion for customer service

• Ability to develop and train others

• Displays ability to prioritize and handle multiple tasks

• Strong analytical and social abilities; able to quickly identify problems and successfully implement

solutions.

• Obtain exceptional interpersonal skills and ability to communicate effectively through written and verbal

communication.

• Computer proficient in Microsoft Office Programs: Excel, Word, Access, Power Point and other

computer based skills.

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Education

Newman University, Wichita, KS Graduation-May 2009

• Bachelor of Bachelor of Science – Sociology Minor-Psychology

• Member of Pi Gamma Mu- International Honor Society in Social Sciences

• Athletic Scholarship-Member of Volleyball Team, 2007-2009

• Board of Director’s Scholarship

• Departmental Scholarship

• Newman Grant

Cowley County Community College, Arkansas City, KS Fall 2005-Spring 2007

• Associates of Arts degree in Liberal Arts – Social Sciences

• Athletic Scholarship- Member of Volleyball Team, 2005-2007

Member of Softball Team, 2005-2006

Wichita High School North Fall 2001-Spring 2005

• Pre College Prep

• Varsity Volleyball, Softball, and Basketball

• Marching Band, Concert Band, and Choir

• Environmental Club

• Honors Society

• Awarded Scholarship for Athletic Achievements Spring 2005

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Experience

Pyxis- Behavioral Link, Wichita, KS February 2010

Individual Community Support Worker

• Provides direct, one on one support, mentoring, supervision, and companionship to assigned participants

through activities in a school or community based setting. Activities and services are in support of goals

established in the participant’s treatment plan.

• Attend all required clinical supervision and other required trainings and meetings as assigned.

• Kids Training Team- Certificate of Completion- Attendant Care- Child

Psychosocial Rehabilitation- Track A

Old Navy, Wichita, KS July 2008-Present

Sales Associate/Customer Service and was promoted to be Pricing Specialist

• Assist customers with everyday inquires. Ensure that the Customer Service area is in accordance to

corporate specifications.

Store/Pricing Specialist- Asst. Manager April 2008-Present

• As a Pricing Specialist I support the Store Manager and store leadership team by executing strategies

that consistently meet and exceed company standards. I drive for the efficient execution of company

defined best practices and productivity standards for markdowns, signing, marketing and facilities.

Operations Manager October 2009-December 2009

• I took over this position while this manager was on maternity leave.

• Supported the Store Manager or ASM by executing strategies that consistently met company practices.

• Led the execution of company defined best practices for markdowns, signing, marketing, and facilities,

driving efficiency and productivity standards.

Cash Handler

• Responsible for financial transactions/accounting

• Preparing deposit

• Reconciling receipts to deposit

• Recording deposit to Store Leader

• Require daily balances with safe and tills

• Removes and records amount of cash in each register at the end of store closing.

Tan Lines, Wichita, KS 2004-2008

• Customer Service

• Responsible for: Opening and closing. Preparing deposit. Managing the store.

Wichita Children’s Home, Wichita, KS 2008-2009

Internship- Helping Hand

• Assist staff in caring for the physical and psychological needs of children.

• Worked with children ages 6 through 17 years living in an emergency crisis shelter.

• Focused on planned objectives of the Cooperative Education Experience

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