Customer Service Administrative Assistant

**** * **** * . **** Jordan, UT *****

Phone 801-***-****. E-mail abiyjp@r.postjobfree.com

ELIZABETH Gaffney

Objective

Experienced Receptionist and File

Clerk/Administrative Assistant with strong

background in Customer Service interested in

transference to a more rewarding position that

benefits the community as well as individually.

Work experience

Cohen, Lerner & Rabinovitz, LLC 2005 - 2006

Royal Oak, MI

Receptionist/File Clerk

Receptionist duties: Answering calls, taking

detailed messages, copying/collating/faxing

documents, setting appointments with court

houses/opposing attorneys/clients, scheduling

depositions, proof reading documents before

submission, preparing Summons and Complaint,

stocking supplies and distributing the faxes to the

appropriate parties, greeting clients, gathering

information and setting up next appointment,

collecting any documentation or evidence from them

and notifying them if their appointment has been

changed or do a reminder call,

collecting/sorting/sending mail, contacting process

servers, preparing exhibits for 20+ parties.

File Clerk: Organizing existing files, creating

files for new clients or an expansion of an

existent case, labeling (case and internal) files

then filing in the cabinet, organizing the loose

filing from the entire office and putting in its

designated place.

Convergys/Ann Taylor Online Store 2006 -

2008 Murray, Utah

Customer Service Rep/Personal Shopper

Answering incoming calls related to placing an

order, tracking an order or checking status on an

order. Tracking the contact information, in detail,

about the nature of their call, how they were

assisted and the items placed for order.

Periodically complaints against

stores/managers/employees were called in and took

down information of the incident and kept in a log

as well as forwarded to the corporate office.

During the Holiday rush I promoted to Fraud

Prevention. This intailed watching the orders

placed, verifying the account and contact

information with the bank and verifying the order

with the customer. If the order is thought to be

fraudulant, cancel the order and notify the proper

authorities and legal department.

*Noted as "Top Seller" for nearly 3 months for not

only meeting the recommended sales percentage, but

also exceeding it by double.

Paragon Technologies Corp March

2008 - October 2008

Warren, MI

Customer Service/Receptionist

Answering phones and emails from clients to either

set up a repair, check status or provide

information necessary for the repair. Was one of 5

people handling 4 national branches and one

international facility. Additionally, played the

link between clients and the sales reps regarding

job status, corresponding with the technicians and

purchasing department for status on parts delivery.

Contacting out vendors to check stock and status of

purchase orders and update the information

accordingly.

1-800-CONTACTS

March 2009 - October 2009

Customer Service Rep

Helping customers with their ocular needs: Ordering

new contact lenses, contacts doctor's offices and

verifying prescriptions and then assisting them

with any problematic lenses. Required intense

knowledge of all major contact lense brands

including but not limited to Ciba Vision, Bosch &

Laumb and Cooper Vision. In addition, correcting

the Median, Base Curve or diameter may have been

necessary and if their vision was still problematic

contact with their Optometrist would be necessary

as they may need to adjust the add power, Sphere or

Axis (for Astigmatism) which only their licensed

Doctor of Optometry could do.

Education

2001 - 2005 Lakeview High School St. Clair Shores,

MI

High School Diploma

Editor of School Newspaper for 2 years. Captain of

the Debate Team, Captain of the Dive Team for 2

years, Captain of the Rugby Team for 3 years,

Member of the National Art Honor Society. Advanced

Placement English. Portfolio Accepted to

Scholastics Competition.

Solid 3.8 GPA, graduated with Honors

References

Deborah Hall 801-***-**** known 10+ years, Former

Co-Worker

Cheryl Holloway 586-***-**** known 4 years,

Former Co-Worker

Elisha Parker 586-***-**** known 3 years,

Former Supervisor

Volunteer experience

Annual Volunteer for Turning Pointe's benefit show

for battered women and children centers. Annual

volunteer at Michigan Renaissance Festival. Annual

Volunteer for Ann Arbor Arts Fair.

Qualifications

*Types 80 WPM. * Advanced with Microsoft

Word/Excel/Works

Familiar with most phone systems. * Close

attention to detail.

Very Organized. * Excellent Interpersonal

Skills.

Familiar with Medical Terminology. * Very

Friendly and Caring

Extremely knowledgeable of Conact Lens sizing,

material content and prescription strength as well

as proper handling and cleaning.

Contact this candidate