Customer Service Assistant
Resume:
Melissa M. Kamp
**** **** **** ***** *.L.C., Utah. 84109
Phone 801-***-****
Receptionist
Customer Service Expert ( Adept Written/Verbal
Communicator
Key Skills
Office Skills: Customer Service ( Multi-lined Phone ( Filing Database &
Records Management Physicians & Administrative Support ( Patient
Exams & Reports ( Complaint Handling ( Patient Billing ( Patient
Consulting
Computer Skills: Word ( Outlook ( Understands Operating
Systems
Work Experience
June 2005 - Present
Veterinary Assistant
Layton Veterinary Hospital, 1538 N. Main St.
Layton, Utah, 84041
Supervisor Donna Bower
n Ability to handle a variety of customer service, administrative tasks,
and resolve customer issues.
n Demonstrated proficiencies in multi-lined telephone and front-desk
reception within a high-volume environment. Calmed upset/distraught
customers researched and rapidly solved problems and rebuilt client
trust to prevent the loss of key accounts.
n Assisted Doctor's with patient exams by preparing rooms, dispensing
medications, documenting patient health, and consulting with owners
about patient. Documents any prescriptions that are being filled for a
patient and pulls the medication. Makes every client feel welcome
when entering the building.
References
Helen Butz
Roommate/Friend
Rebecca Morris
Friend
Shannon Shardlow, Certified Veterinary Technician
Layton Veterinary Hospital
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