Customer Service Manager
Resume:
Shaun R. Hopf
Bakersfield, California 93312
abiyfe@r.postjobfree.com
Summary and Skills
Over six years hands-on experience in the new home construction field. Ability to control people and
materials in a fast moving environment. A deadline oriented leader that can work individually or with
groups. Can easily multi-task and thrives in a changing environment. Has proven abilities to select, train,
motivate, direct, and counsel employees. Computer skills include: Word Processing, Spread Sheets, and
Electronic Mail.
Professional Experience
BEAZER HOMES (1800 E. Imperial Highway, Suite 200, Brea, CA) March 2005 - October 2008
Assistant Superintendent
Responsible for assisting superintendent in scheduling subcontractors in an effort to complete the building
of homes. Accountable for ensuring that the homes are eligible for inspection. Coordinated appointments
for inspectors to inspect the homes at the appropriate time. Responsible for inspecting S.W.P.P.S (Storm
Water Pollution Prevention Plans). Assisted the superintendent in the completion of the housing track on
time and under the approved budget. Accountable for conducting safety meetings for co-workers and
sub-contractors which is essential for the protection of the staff and business. Managed subcontractor’s
representative (Forman) to maintain deadlines. Organized various appointments with homeowners to
evaluate the status of their home.
• Personally scheduled and conducted three walk-throughs, per home, with the home owners to
provide explanation of how to operate home appliances and equipment. A thorough assessment of
the home is mandatory for the completion of the building process.
• Held accountable for up to 70 homes at a time
• Supervised one employee
• Operating Manager for the company Customer Service Department
KYLE CARTER/McMILLIN HOMES (5351 Olive Drive, Bakersfield, CA) September 2002 -
March 2005
Lead Detailer
Prepped all homes prior to the homeowner moving in. Assisted superintendent in getting homes prepared
for each inspection. Completed building “frame works” for the company superintendent.
• Finalized and completed all work that sub-contractors failed to properly accomplish.
• Assisted the customer service center with detailed service calls about 9 time per month
Education
OSHA Certification (Brea, CA) 2006
Bakersfield College - 9 Credit Hours in pursuit of a Liberal Arts Degree 2001 - 2002
(1801 Panorama Drive, Bakersfield, CA)
North High School Graduated 2001
(300 Galaxy Ave, Bakersfield, CA)
References upon request
Shaun R. Hopf
12006 Darlington Avenue
Bakersfield, California 93312
abiyfe@r.postjobfree.com
Contact this candidate