Customer Service Manager
Resume:
Omar Moore
Mobile Phone: 256-***-****
Secondary Phone:
E-mail: ***********@*****.***
Omar Moore
Huntsville, AL 35811 ***********@*****.***
Education
J.O. Johnson High School, Huntsville, AL
Diploma
Graduation Date: May 1994
Employment Experience
Huntsville Wholesale Furniture (dba LA-Z-BOY/ASHLEY FURNITURE) Huntsville,
AL November 1991 –September 2005
Service Department Manager
Made sure customer & stock merchandise was repaired and in saleable condition, in a
timely manner.
Handled customer complaints. Scheduled and routed delivery trucks.
Worked extensively with Microsoft Word
Perform routine administrative functions such as faxing, ordering necessary parts for
repairs, answering service calls, and scheduling service calls
Assist with and process inquiries with service purchase orders
Worked in shipping and receiving dept.
Assembly line
Line lead for assembly line
Dispatch for service and delivery trucks
Delivery & pick up merchandise
William Morris Home Fashions (dba La-Z-Boy Furniture) Huntsville, AL September
2005 –Present
Service Department Manager
Made sure customer & stock merchandise was repaired and in saleable condition, in a
timely manner.
Worked extensively with MS Word, Excel, PowerPoint, and Outlook
Perform routine administrative functions such as faxing, ordering necessary parts for
repairs, answering service calls, and scheduling service calls
Do repairs in shop & in customers homes.
Make sure cedits are received from repairs done on warranty merchandise from all
vendors.
Data entry: creating service orders and parts orders
Create and process service purchase orders
Create and process purchase orders for replacement merchandise
Skills/Abilities
Experience with Microsoft Office Word/PowerPoint/Excel/Outlook, customer service,
and data entry
References:
Available on request
Contact this candidate