Customer Service Manager
Resume:
Kayla Elizabeth Oldfield
West Carrollton Ohio 45449
email: abiyed@r.postjobfree.com
Objective: To obtain a position that will enable me to use my strong
organizational skill, educational background, and ability to work well with people
Employment History:
9/10- present State Farm Insurance
Kathleen Wrigg Agency
1976 N Lakeman Dr. Bellbrook ohio 45005 937-***-****
Title: Team Member
Responsibilities:
• Daily service work
• Work hand in hand with underwriting department
• Schedule appointments and meetings for agent
• Answer customer questions daily and phone work
• Taking monthly, quarterly, annual premium payments
• Preparing, Faxing, Filing corresponding documents
• Daily bank deposit, accounts payable.
• Extensive computer work.
• Excellent ability to multi-task
12/09- 9/10 Assurant / Hazard Insurance Processing Center
EMC Mortgage
One Assurant Way, Springfield Ohio, 45505 877-***-****
Title: Customer Care Specialist I
Responsibilities:
•Daily processing of homeowner insurance (Including Hazard, Flood, Wind
Policies)
•Disburse Escrow premium payments
•Strong daily problem solving abilities
•Process REO, LPI, Renewals, Expired, Cancellations, 2 nd lien, Mid-term
•Process Loss Draft Claims
•Monitor/Non Monitor Insurance funds provided per damaged properties
Managing inbound/outbound calls
•Daily interactions with insurance companies, agents, homeowners
•Ability to work in sink with team members and loss draft specialist.
•Great attention to detail with data entry and document processing
•Complete errands as needed (copies, faxes)
•Strong ability to handle multiple projects
8/09 – 12/09 Max Rave & Bakers
Dayton Mall
West Carrollton Ohio, 45449 (937) 433- 6526 (937) 434- 4470
Title: Key holder
Responsibilities:
•Deposit and till counts daily
•Filing and completing paperwork
•Upgrading promotions and floor sets
•Excellent customer service
•Daily salesperson goals as well as store goals
•Problem solving
•Opening/Closing duties and procedures
•Employee tasking
4/07- 8/09 Buffalo Wild Wings
2028 S. Alex Rd. West Carrolton Ohio, 45449 937-***-****
Title: Waitress
Responsibilities:
•Customer service
•Answering multiple phone lines
•Problem Solving
•Taking orders and bringing meals
•Manicuring tables
•Training new employees
•Opening and closing the store on shifts
5/07-7/08 Pacific Sunwear
The Greene
4475 Glengarry Dr. Beavercreek Ohio, 45449 937-***-****
Title: Senior Sales Associate
Responsibilities:
•Daily paperwork
•Upgrading current promos and floor plans
•Keeping employees busy and on a task
•Counting tills and deposits
•Weekly sales counts with regional manager
•Checking in inventory and censor all new items
•Closing and opening the store
•Keeping Store visual to speck
•Daily sales competitions and challenges
•Often manager assistance
4/06-5/07 Braylin and Associates
500 Rahn Rd. Kettering, Ohio 45429
Title: Receptionist
Responsibilities:
•Managing a multiple phone line.
•Filing paperwork
•Appointment setting
•Office runs
•Often manager assistance
•Supply order
•Set office up for meetings and potential guests
5/04-4/06 Spaghetti's Restaurant
1933 S. Alex Road W. Carrollton, Ohio 45449
Title: Front Counter Rep
Responsibilities:
•Answering phone/taking orders
•Food prep/cooking
•Problem solving
•Training new employers
•Light delivery driving
Education:
West Carrollton High School - Graduated June 2005(Student St) W. Carrollton,
Ohio 45449
References:
Sean Gherity: 2082 Alex Rd. West Carrollton, Ohio 45449 937-***-****
Alan Wynia: 1361 Catalina Dr. Miamisburg, Ohio 45342 (937) 866 - 7980
Julie Riesbeck: 1964 North Lakeman Dr. Bellbrook, Ohio 45305 513-***-****
Contact this candidate