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Customer Service Management

Location:
Plainwell, MI, 49080
Posted:
October 19, 2010

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Resume:

Laura A. Winsborrow

**** *. * ******

Plainwell, MI 49080

269-***-****

abiydk@r.postjobfree.com

Deli Team Member

Meijer, 1195 M-89, Plainwell, MI 49007 269-***-****

**** - *******

Responsible for providing customer service to all customers as well as

training new employees in the deli, food preparation, cash register

operations, stocking products, and sanitation in the department.

Manager, Shipping & Logistics

A. M. Todd Company, 1717 Douglas Avenue, Kalamazoo, MI 49007 (269) 216-

2600 2005 - 2010

Possess five years of domestic and international shipping and logistics

management experience with the A. M. Todd Company. Coordinated shipping

activities for 5 distribution warehouse with personnel reporting directly

to me. Provided training in hazardous material documentation as well as

shipping documents to personnel at the distribution warehouse locations.

Coordinated between procurement, production, and scheduling to facilitate

quicker shipments to customers. Prepared and verified all shipping

documentation including hazardous material documentation for outbound

shipments to customers. Responsible for providing domestic and

international shipping quotes, customs and duties estimates, and estimated

transit times to customer service personnel. Responsible for the management

of a $1.8M budget for transportation of goods domestically and

internationally to customers. Extensive contact with customers located in

Southeast Asia, India, Europe, Mexico, Canada, and South America.

Logistics/Financial Management

U. S. Navy

1987 - 2004

Possess 18 years of logistical and financial management experience covering

all aspects of military logistics, inventory control and financial

management. Extensive experience in government contracting and purchasing,

vendor relations, and supply management. Demonstrated ability to budget

and manage more $50M worth of funds for services and supplies for external

customers to exacting accountability levels. Honorably discharged.

Storekeeper Petty Officer First Class.

Areas of Expertise

Financial Management Budget Management Inventory

Control

Vendor Negotiation Contractual Management International

Shipping

Customer Service Office Management Expendables

Supply Management

Hazardous Material Handling Procurement

Proficient in PowerPoint, Excel, Word and Outlook

Education and Training

Masters Elementary Education, University of Phoenix, Phoenix, AZ -

Graduated May 2007, GPA 3.8

Bachelor of Science in Business Management, Northwood University, Midland,

Michigan -

Graduated May 2002, GPA 3.8

Associates of Science in Business Administration, Nassau Community College,

Garden City, New York -

Graduated December 1992, GPA 3.8

Hazardous Materials Handing Refresher Course, Romulus, MI - May 2009

US Navy, First Class Petty Officer Leadership Course, New Orleans, LA

US Navy, Supply and Fiscal Support Course, New Orleans, LA



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