**** ******** 301-***-****

Terrace tiffanyjohnson85@ya

Hyattsville, MD hoo.com

20785

Tiffany Johnson

Objective To obtain an Administrative Support position with

opportunities for development and career advancement.

Summary of Extensive experience in Customer Service duties and

Qualifications responsibilities.

Ability to communicate effectively in writing and

speaking.

Ability to perform a wide variety of duties and

responsibilities with accuracy

and speed under the pressure of time-sensitive

deadlines

Professional

Strengths - Team Player - Problem Solver - Self

Motivated

- Professionalism - Detail-Oriented - Positive

Attitude

Education

Salisbury University Salisbury, MD

2003-2011

Candidate - Bachelor of Arts in Interdisciplinary

Studies

Concentration in Social Work, Psychology, and

Sociology

Career Technical Institute Washington, DC

2007-2008

Office Support Specialist - 3.8 g.p.a.

Certificate

Professional

Experience Administrative Assistant

2009-2010

RCH Cable

Capital Heights, MD

Filed work orders.

Faxed time sheets to the appropriate department.

Greeted visitors.

Maintained Excel spreadsheets for pending and

completed work orders.

Office Assistant

2003-2006

Renaissance Medical Center Capitol

Heights, MD

Maintained and filed medical records according to

Center's standards.

Ensured patient confidentiality while allowing

appropriate staff access to medical records.

Answered telephone and greeted patients.

Faxed medical documents, as requested by staff.

Used Microsoft Office programs to prepare documents.

Customer Service Representative

2001-2002

Blockbuster Video Store

Bladensburg, MD

Served as first point of contact for customers,

interacted and communicated with customers in person

and on the phone to promote store services and sales.

Utilized the computerized point of sale system to

complete both credit and cash transactions.

Maintained member computerized accounts.

Ensured store appearance was in compliance with

ongoing marketing programs, products were displayed

timely and appropriately, and the store was

maintained per company standards,.

Worked different shifts, as needed.

Performed other duties as assigned.

Proficient in Microsoft Word, Excel, PowerPoint,

Access and Outlook.

Skills Xerox Machine

Fax Machine

Workshops: Office Etiquette, Interpersonal Skills,

Interviewing Skills, and Customer Service Skills

References Available Upon Request.

Contact this candidate