Customer Service Manager
Resume:
EDUCATION
University of California, Los Angeles Sept 2009
Bachelor of Arts, Major in International Development Studies
. Cumulative GPA: 3.67, Major GPA: 3.71
. Graduated with Cum Laude Honors & Dean's List
. Coursework: Microeconomics, Macroeconomics, Financial/ Managerial
Accounting, Principals of Marketing, Market Analysis & Research,
Operations Research, Global Marketing, Developmental Economics,
Economics of China, Global Economic Development, Market
Segmentation/ Demography, Finance & Investments
UCLA Anderson School of Management Study Abroad Program June 2008- August
2008
Center for International Business Education & Research (CIBER) Summer
Abroad Program
. Based in one of China's most prestigious Universities, Shanghai
Jiao Tong University
. Highly selective study abroad program through UCLA's Anderson
School of Management; Selected based on great academic performance
and professor interview.
PROFESSIONAL ESPERIENCE
Posit Science Corporation, San Francisco, CA Oct 2009- Oct 2010
Marketing Analyst & Business Development
. Responsible for expanding visibility to the company's name
and website; Generated an increase of over 50,000 leads to the
Posit Science website.
. Established and analyzed strategic corporate partnerships to
generate an increase in sales and revenue; some corporate
partnerships included: AAA insurance, The Harford Group, State Farm
Insurance, QualityHealth.com, AARP and Real Age.
. Responsible for researching strategic business opportunities
that will bring in a positive return on investments (ROI).
. When needed, worked as a part-time customer service
representative; placing customer orders, supporting customer
complaints and problems, providing detailed information on company
products to the customers and conducting customer interviews to
analyze the customer's satisfaction.
Sunshine Roofing Company, City Of Industry, CA Oct 2007- Aug 2009
Finance & Office Administration
. Processed bills for customers after receiving contractor's
estimate; calculated the financial costs of the project.
Responsible for making sure the company did not lose any money on
construction projects.
. Established financial loans for construction projects; reviewed and
processed financial contracts with customers.
. Received a pay raise and a full-time offer upon graduation based
on a great steady work performance and the consecutive ability to
help the company not lose any money on projects.
Starbucks Coffee Company, Sunnyvale, CA Apr 2005- Aug 2007
Shift Manager
. Joined company as a sales associate and Barista; rapidly promoted
to shift manager based on great customer experience and leadership
abilities.
. Supervised a staff of up to four employees; scheduled breaks for
employees and made sure all duties were being performed to company
standards.
. Opened and closed store while making sure all inventory were fully
stocked and presentable for the next shift.
LEADERSHIP EXPERIENCE
Sigma Pi Fraternity
Treasurer
. Managed over $150,000 in financial funding for the Fraternity;
responsible for managing all debts and allocating financial funds
to various needs of the Fraternity.
Association of Chinese Americans
Publicity Director
. Used various marketing and advertising techniques to promote the
organization in fund raising events and the recruiting of new
members.
. Responsible for designing visual advertisements for the
organization using social media websites, various web design
programs, posters and flyer designs
Organization of Special Needs Families
Activities Coordinator, Group Leader
. Coordinated activities for children with special needs; worked with
family members to promote a healthy environment for the children.
. Received volunteer of the year award based on the continual work
and support for the organization.
SKILLS
Fluent in speaking Chinese Mandarin and Cantonese, Microsoft Office Suites:
Word, PowerPoint, Excel, Outlook, Type 80 WPM, Google Analytics, Social
Media Blogging, Photo Shop, Acrobat PDF, Sales Force Customer Review
Management
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