Customer Service Human Resources

Christina S. Baker 256-***-****

*** ******* ** #***, *******, AL 35758 *********.*******@*****.***

Professional Profile

To obtain a meaningful and challenging position that enables me to further my Professional Experience in my chosen

career of Human Resources.

Professional Experience

United Healthcare Insurance Co., Huntsville, AL

2006- Present

Customer Service Representative

Achievements:

• Customer Service Agent of Week

• 100% Quality Assurance

Responsibilities:

• Identifies, evaluates, and prioritizes customer problems and

complaints to ensure that inquiries are resolved appropriately. .

• Answers help desk telephones and responds to basic customer

inquiries to ensure customer needs are met .

• Assists customers in resolving basic technical problems by

providing scripted guidance regarding software and hardware

problems. Resolves and/or refers more complex technical problems

through a defined escalation process

• Forward complex issues to the next level when necessary and appropriate.

• Logs and tracks inquiries using a problem management database

and maintains history records and related problem documentation .

• Very strong Customer Service and Team work skills

• Great at organizing and managing multiple priorities

• Actively listen to others to understand their perspective and ensure

continuous understanding regardless of communication channel or

audience

Allstate Insurance Co., Hoover, AL

January 2005-May 2005

Administrative Assistant

• Very strong verbal and written skills

• General Admin (mail, phones, filing, office mgt., etc);

• Meet all time-stamp requirements for the insurance

• Very proficient in use of Excel, Word, PowerPoint, and access.

Christina S. Baker•256-***-****•*********.*******@*****.***

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Credit Union Service Center, Birmingham, AL

August 2004- January 2005

Bank Teller

Responsibilities:

• Receive money from customers, disburse money to customers and record

the transactions in accordance with well-defined policies and procedures.

• Verify cash drawer, balance and prepare daily work using forms in

accordance with standard procedures.

• Deliver excellent customer service to all bank customers.

• Keep proper cash supply on hand and prepare daily proof record while

maintaining an acceptable difference record.

Other Qualifications

• Interpersonal skills to interact with customers and team members

• Communications skills

• Organization skills to balance and prioritize work

• Analytical and problem solving skills

• Ability to work in a team environment

Education

Strayer University

Business Management

Human Resources

May 2012

Minor High School

General High School Diploma

May 2005

References

References are available upon request.

Contact this candidate